• Help Desk Analyst II

    Robert Half Technology (Jacksonville, FL)


    Description

    We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.

    Responsibilities:

    • Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.

    • Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.

    • Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.

    • Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.

    • Develop and update documentation for IT procedures, security protocols, and training materials.

    • Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.

    • Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.

    • Monitor and maintain IT systems to optimize performance and ensure security.

    • Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.

     

    Requirements • Associate degree in Information Technology, Computer Science, or a related field.

     

    • At least 3 years of IT support experience, demonstrating attention to detail and increasing levels of responsibility.

    • Proficiency in managing Microsoft desktop/server environments, Office 365, and networking systems.

    • Familiarity with cloud technologies like Azure and modern security practices.

    • Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified credentials are highly valued.

    • Advanced troubleshooting and problem-solving skills.

    • Strong communication abilities to effectively explain technical concepts to non-technical staff.

    • Ability to prioritize tasks, adapt to changing demands, and work independently or collaboratively. Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .