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AIP is looking for a Grievance Officer to work in Miami, FL. The position is a member of the contract Program Management Office and requires confidentiality and discretion. The nature of the position precludes it from becoming a member of any bargaining unit.

The Grievance Investigator investigates detainee complaints and or allegations. Responds to internal and external inquiries and provides a clear and concise response to submitted complaints, grievances, and allegations of violations of standards, policies, rules, and regulations. Ensures compliance with deliverable timeframes. Maintains a tracking log of all grievances. Uploads reports as required by the contract and ICE. Interacts with and carries out direction of the Project Manager (PM) and Assistant Project Manager (APM).

To join our team of outstanding professionals, apply today!

Responsibilities

+ The Grievance officer manages and investigates detainee grievances, conducts witness interviews, reviews CCTV footage, adheres to standard investigatory protocols, ensures compliance with ACA, PBNDS and PREA standards, provides a detailed response to internal and external inquiries.

+ Ensures deliverable timeframes are met and interacts with the PM, APM and ICE / ERO staff as necessary.

+ Monitors and evaluates grievances, identifies trends and ensures a grievances tracking system is in place and utilized to maintain adequate records of all grievances and responses.

+ Ensures compliance with PBNDS, ACA and all other rules and regulations of the facility.

+ The Grievance Officer investigates detainee grievances, allegations of improper conduct and or activity.

+ Conducts interviews of witnesses and subjects. Maintains interview notes and records.

+ Reviews CCTV footage for evidence of facts.

+ Maintains a grievance tracking system.

+ Maintains copies of all investigations, grievances, and reports.

+ Ensures compliance with all required deadlines.

+ Apprises management of significant findings.

+ Establishes and uses a standard format for all investigation reports to ensure documentation is thorough and complete.

+ Uses the TTD or language lines as necessary.

+ Performs other duties as assigned.

Qualifications

+ Bachelor’s degree from an accredited university or college in a related field such as Law Enforcement or Criminal Justice. The degree requirement may be satisfied by completion of a career development program that includes work-related experience, training, or college credits at a level of achievement equivalent to the bachelor’s degree.

+ Has received formal investigations training

+ US citizen or a person lawfully admitted into the United States for permanent residence and have resided in the U.S. for the last five years

+ Pass a criminal background and consumer credit check (no criminal record)

+ Obtain and maintain a DHS/ICE government clearance.

+ Pass all pre-employment and random drug tests.

+ At least 21 years of age.

+ Possess a valid state driver's license.

+ Minimum of Five years of Military, Security, Law Enforcement, Detention, or Corrections experience demonstrating the following:

+ Previous investigative experience. Preferably within the detention / law enforcement environment.

+ Greet and deal tactfully and professionally with the general public

+ Exercise good judgment, courage, alertness, an even temperament, and render satisfactory performance through his/her responsibilities

+ Maintain poise and self-control during potential emergencies and unexpected situations that may involve mental and physical stress such as disturbances, altercations, fires, and building evacuations

+ Maintain minimum expected fitness standards for law enforcement operations

+ Skilled in written and oral communication, such as preparation of correspondence, reports, and other documents; the ability to brief or otherwise convey plans, policies, and guidelines, and tactfully and diplomatically resolve problems and convince others to adopt recommendations made.

Job ID

2025-18893

Work Type

On-Site

Company Description

Work Where it Matters

Akima Infrastructure Protection (AIP), an Akima company, is not just another federal management operations contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AIP, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

**For our shareholders** , AIP provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

**For our government customers** , AIP delivers the trained personnel, equipment, and processes to safeguard federal assets and provides protective services and detention management operations for critical mission requirements.

**As an AIP employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at [email protected] or 571-353-7053 (information about job applications status is not available at this contact information).