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Solution Engineer Lead

Jersey City, New Jersey

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for defining and leading the engineering approach across end-to-end technology stacks. Key responsibilities include leading teams to deliver design solutions, engaging in development environments to identify and improve performance/capacity issues, and ensuring system design solutions comply with enterprise standards. Job expectations include demonstrating technical expertise within domains, decomposing objectives into work units, advancing efficient solution delivery practices, and promoting exceptional design, engineering and organizational practices.

Bank of America is seeking an experienced **_Regulated Voice Recording_** engineer. The candidate should have in-depth technical experience in design, implementation and maintenance of NICE voice recording (cloud & on-prem) systems that comply with industry regulations and standards. The candidate should have strong organizational & program management skills to help drive & oversee global initiatives.

Responsibilities:

+ Ensures that execution aligns with product strategy by working with product management, product owners, and other stakeholders, contributing to the technology strategy for their technical domain

+ Mentors and guides Solution Engineer resources and more junior engineers on performance evaluation and validation methods and tools ensuring system design technology solutions comply with enterprise system design and engineering standards

+ Participates in solution-driven discussions, such as various Communities of Practice (COPs), contributes to the design of large or highly complex architectural designs, and finds creative solutions through their knowledge of the domain and operational constraints

+ Collaborates with Development and Infrastructure teams to understand technical solutions and provide the performance capabilities required in the application across the technology stacks provided by peer Engineering Leads

+ Plan, deploy, and maintain voice recording solutions that meet regulatory standards, ensuring seamless integration with adjunct voice technology platforms

+ Manage the transition of technology change and complex technical projects in the Regulated Voice Recording environment.

+ Translate the request into technical scope of work.

+ Evaluate user impact to execution strategy including pre-implementation, cutover, and post-change validation tasks.

+ Ensure all voice recording systems adhere to industry standards and compliant to jurisdiction requirements

+ Work with telephony systems, PBX, VoIP systems, and cloud-based platforms to integrate voice recording solutions

+ Develop risk mitigation plan for pre, during, and post transformation.

+ Familiar with cloud technologies & services

+ Ensure migration process adheres to change control, security, compliance, and regulatory requirements.

+ Ensure proper understanding, documentation, and implementation of business requirements.

+ Effectively communicate overall program and status updates to key business stakeholders.

+ Effectively communicate upcoming migrations/project work to senior tech leadership.

Required Qualifications:

+ Demonstrated experience delivering technology solutions, voice and video preferred, but not required.

+ Exercised a progressive mentality to consistent optimize existing practices and reduce time to market for programs and tasks

+ Proficient in database navigation & scripting in MySQL & MSSQL

+ Analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required

+ Ability to review, understand, and interpret technology updates for applicability in the environment we support

+ Ability to interact effectively with customers and leadership as needed

+ Ability to handle multiple tasks simultaneously

+ Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio

+ 10 years’ experience working on technology initiatives

+ Bachelor’s degree preferred

+ Experience with Applications / Software Tools:

+ NICE NTR, NICE NTRX, NICE NTRX Cloud, Compass, Sentinel, IPC Unigy

Skills:

+ Analytical Thinking

+ Collaboration

+ Innovative Thinking

+ Solution Delivery Process

+ Solution Design

+ Architecture

+ Automation

+ Influence

+ Risk Management

+ Technical Strategy Development

+ Adaptability

+ Application Development

+ Business Acumen

+ DevOps Practices

+ Production Support

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.