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Solution Engineer Lead

New York, New York

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for defining and leading the engineering approach across end-to-end technology stacks. Key responsibilities include leading teams to deliver design solutions, engaging in development environments to identify and improve performance/capacity issues, and ensuring system design solutions comply with enterprise standards. Job expectations include demonstrating technical expertise within domains, decomposing objectives into work units, advancing efficient solution delivery practices, and promoting exceptional design, engineering and organizational practices.

Exciting opportunity to join our EET Operational Excellence team where we drive improvements, reduce operational risks, and seek to find faster, simpler, and more efficient ways to strengthen our Collaboration & Productivity infrastructure while adhering to Banks standards and practices. Work in close partnership with enterprise stakeholders to ensure effective execution of routines such as change, capacity, inventory, problem management, as well as non-permitted technology. Candidate should have excellent analytical, critical thinking and communication skills, and a process improvement mind-set. The candidate will develop working relationships with operations, project, and technology teams along with process owners while building trust and confidence at all levels. The ideal candidate will be a strong contributor and a self-starter who can analyze data and drive to logical outcomes while constantly challenging the status quo

Responsibilities:

+ Ensures that execution aligns with product strategy by working with product management, product owners, and other stakeholders, contributing to the technology strategy for their technical domain

+ Mentors and guides Solution Engineer resources and more junior engineers on performance evaluation and validation methods and tools ensuring system design technology solutions comply with enterprise system design and engineering standards

+ Participates in solution-driven discussions, such as various Communities of Practice (COPs), contributes to the design of large or highly complex architectural designs, and finds creative solutions through their knowledge of the domain and operational constraints

+ Collaborates with Development and Infrastructure teams to understand technical solutions and provide the performance capabilities required in the application across the technology stacks provided by peer Engineering Leads

+ Work with operational excellence team to establish high-level solution needs and with cross tower teams for technical requirements and implementation.

+ Analyze technical data processing routines and drive solutions that will promote process efficiency and controls across EET.

+ Operational Excellence strategic initiatives focused on driving a culture of continuous improvements.

+ Accountable for oversight of technical, process, and service deliverables against different risk programs.

+ Design service management improvement plans and automate tasks to improve services and reduce issues.

+ Accountable for inventory service management processes and improvements.

+ Engagement of other teams to identify and document dependencies; takes ownership of relationship and escalation as required to meet objective.

+ Enable the use of data to drive operational efficiency and effectiveness.

+ Ensure the stability of environment through lifecycle management.

+ Create appropriate measurement, reporting, and monitoring metrics that provide guidance for process improvement.

Required Qualifications:

+ Excellent organizational, time and project management skills; able to effectively manage multiple work streams.

+ Strong analytical, data analysis, and problem-solving skills; able to handle complex information with accuracy and intense attention to detail.

+ Self-motivated with ability to prioritize, meet deadlines, and manage changing priorities.

+ Ability to handle multiple tasks simultaneously and respond under pressure.

+ Expected to proactively identify opportunities to improve manual processes.

+ Skilled in producing clear, data-driven reports and proven ability to manage multiple stakeholders.

+ Experience with business and technical requirements analysis and business workflow development.

+ Clear and effective written and verbal communications in a professional environment with all levels of customers and leadership.

+ Strong knowledge of BMC Remedy ITSM and/or Service Now.

+ Ability to learn new technologies.

Desired Qualifications:

+ Understanding of analysis and project management disciplines, processes, and tools.

+ Experience in monitoring and managing issues, risks, and dependencies.

+ Experience with the appropriate methods and tools (i.e., workshops, process flow, Visio, BPML) to document system designs, data flows and dependencies.

+ Working knowledge of SQL and database tools to extract and manipulate data to support process analysis and improvements.

+ Proficiency in Excel, Power BI, Tableau.

+ Experience building prototype for data processes, automation workflows, and visualization dashboards and providing support during build/implementation.

+ Technical writer with voice and video platform support/engineering expertise.

+ Knowledge of local and wide area networking on multiple platforms, network protocols/routing, network server/host operating systems, IP networking, internet, and intranet technologies.

+ Document new workflows, automation scripts, and changes for internal reference.

+ Experience in an Agile managed organization using products such as Jira, Kanban, and Confluence

Skills:

+ Analytical Thinking

+ Collaboration

+ Innovative Thinking

+ Solution Delivery Process

+ Solution Design

+ Architecture

+ Automation

+ Influence

+ Risk Management

+ Technical Strategy Development

+ Adaptability

+ Application Development

+ Business Acumen

+ DevOps Practices

+ Production Support

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.