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Position Summary

We are seeking a motivated and detail-oriented Technical Inside Sales Representative to join our team. This role is responsible for managing customer relationships, providing technical support during the sales process, and driving revenue growth through proactive communication with both existing and prospective customers. The ideal candidate will have strong technical knowledge in manufacturing or industrial products, excellent communication skills, and the ability to translate customer needs into effective solutions.

Key Responsibilities

+ Respond to inbound customer inquiries via phone, email, and online platforms, providing product information, pricing, and availability.

+ Proactively follow up on leads, quotes, and customer requests to close business and meet sales targets.

+ Prepare and process quotations, proposals, and orders with a high degree of accuracy.

+ Collaborate with engineering, production, and customer service teams to ensure feasibility, pricing, and delivery requirements are met.

+ Develop a strong understanding of company products, applications, and manufacturing capabilities to effectively support customer needs.

+ Identify opportunities for upselling, cross-selling, and new business development.

+ Maintain CRM records to ensure accurate tracking of customer interactions, opportunities, and pipeline activity.

+ Provide technical guidance and troubleshooting to customers as needed.

+ Support outside sales representatives with account management and project follow-up.

+ Participate in product training sessions, trade shows, and team meetings as required.

Qualifications

+ Bachelor’s degree in Business, Engineering, or related field preferred; equivalent experience considered.

+ 2+ years of inside sales, technical sales, or customer service experience in a manufacturing or industrial environment.

+ Strong technical aptitude with the ability to learn and explain complex products.

+ Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).

+ Excellent written and verbal communication skills.

+ Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

+ Customer-focused mindset with problem-solving and relationship-building skills.

What We Offer

+ Competitive base salary plus performance-based incentives.

+ Comprehensive benefits package including medical, dental, vision, and 401(k).

+ Opportunities for professional growth and development.

+ A collaborative and supportive team environment.

Ref: #209-Rowland Houston

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.