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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

SUMMARY OF JOB RESPONSIBILITIES:

The Medical Imaging Secretary answers incoming calls, triages calls to appropriate areas, takes accurate messages, and exhibits excellent customer service skills on the telephone and verbally. The secretary types other documents as required, reproduces films as requested by customers, files, and maintains records for the department and scheduling as assigned and processes department mail. The secretary schedules outpatient and inpatient radiology procedures using a computer and/or manually as required. The secretary gathers precertification, authorizations, verifications and prepares them for other departments as needed. The secretary accurately relays information to patients and offices concerning preparation, and obtains information for medical necessity prior to testing. The secretary consults radiologists and managers as needed to schedule; is able to make sound decisions with information given, following protocols. Works well in a high volume area. And is flexible and able to handle multiple tasks in the department. Performs other duties as assigned.

Qualifications - Minimum

EDUCATION:

High school graduate

Medical terminology course required

Basic Life Support required

EXPERIENCE:

Previous experience in health care related field preferred

Previous computer experience preferred

KNOWLEDGE AND SKILLS:

Knowledge and skill required to perform the job responsibilities for both technical and dimensional content.

Standard level skills:

Follows general instructions

Understands several defined work routines

Reads various references, extracts information, and applies basic arithmetic functions

Operates basic equipment

PROBLEM SOLVING/DECISION MAKING:

The degree to which judgment and analysis must be exercised in planning, investigating issues, and evaluating alternative solutions to the challenges posed by the job. Deals with the nature of the decisions, the variety of problems, and how decisions are made in context of the typical requirements of the job.

Works assignments Procedural in Nature

Makes decisions by reviewing defined alternatives

Receives assistance from standard procedures, coworkers, and /or supervisors

SCOPE OF** **IMPACT/ACCOUNTABILITY:

The potential impact of actions on results of HM Health Services and the job’s accountability for achieving results.

Contributes to Multiple Work Areas

Impacts activities in other work areas on a frequent basis

Accountability is primarily indirect, but may be shared for activities affecting the work area

May provide information to decision making processes affecting work areas.

INTERPERSONAL COMMUNICATION:

The nature and frequency of interpersonal human relations skills required by the job. The extent to which the job requires cooperation and tact in meeting or influencing others by phone, correspondence, or personal contact.

Conveys Basic Facts

Coordinates work with others

Conveys detailed, routine information

Provides written responses in standard format to others knowledgeable about subject

Requires listening skills to maintain cooperative associations

PRINCIPAL JOB ACCOUNTABILITIES:

Performs scheduling for the HM Radiology Department. Is able to accurately assess request, interpret information according to protocol to create a working accurate schedule

Answers incoming radiology department calls. Triages calls appropriately, and exhibits excellent customer service skills in answering and handling the telephone calls.

Obtains information for registrations, authorizations, verifications, and medical necessity following protocol to ensure appropriate reimbursements. When not able to obtain, follows appropriate steps (i.e. reschedules, or alternate medically necessary testing) when scheduling patients for radiology procedures. Accurately follows radiology protocols with minimum to no error rates.

Records and transcribes messages accurately, delivers messages to proper staff members.

Strives to make efficient use of time. Seeks out work, which needs to be completed. Works on ongoing projects. Recognizes when others are in need of assistance and constantly offers to help when own workload permits.

Covers secretarial tasks for Administrative area and Radiology areas as needed for coverage.

Schedules for testing in the scheduling system software, or manually, following protocol. Consults appropriately as needed to confirm a schedule issue or patient prep issue.

Assists the department in managing patient flow in rooms as needed, review printed schedules to assure accuracy, distributes schedules as appropriate.

Maintains patient confidentiality and uses discretion when discussing patient matters. Maintains strict confidentiality on all physician-related calls.

Answers all telephone calls in a courteous manner identifying to the caller self and department.

Maintains assigned logs of telephone calls, messages, and scheduling/registration logs as assigned.

Retrieves and complies statistics as assigned.

Responsible for obtaining and maintaining written physician orders and delivering to appropriate registration sites prior to time of service. Documents in scheduling system status of written orders.

Daily generate and print schedule for Radiology department.

Attends all educational sessions related to job functions and maintains competency in required area.

Directs to the Radiology Director, Department Chairman, and managers, any unusual concerns, situations, or conditions relative to staff, patients, and physicians.

Accurately sorts and distributes incoming mail as assigned or needed to ensure the adequate flow of correspondence for Radiology.

Maintains level of office supplies and retrieves supplies as needed to ensure adequate flow of operations throughout department. Routes service calls to the appropriate area.

Able to proficiently operate all office equipment.

Attends department meetings and actively participates in department activities and projects as needed.

Supports institution policies and procedures.

Wears hospital identification badge at all times and promotes a professional image by adhering to the established dress code.

Participates in own performance appraisal by identifying goals and reviewing progress with managers.

Demonstrates a professional commitment to growth and competence.

Adheres to work schedule by being on time and schedules PTO in accordance to department policies.

Retrieves and copies films and completes work process on off-site films.

Creates a positive attitude for others while maintaining a high level of commitment to standard practices.

Radiology for Mercy Health.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]