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SUPERVISOR, CARE COORDINATION

Job Details

Job Location

Callen-Lorde Community Health Center - Manhattan - New York, NY

Position Type

Full Time

Salary Range

$67000.00 - $67000.00 Salary/year

Description

About Us

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role:

As a Supervisor of Care Coordination, you will play a critical role in overseeing a team of dedicated professionals and ensuring the delivery of high-quality care to our patients. You will be responsible for managing caseloads, providing clinical supervision, and coordinating care across various disciplines.

Key Responsibilities:

As a Supervisor of Care Coordination, your responsibilities will include:

+ Team Leadership:Supervise a team of Patient Navigators, Case Managers, and Supportive Case Managers, providing guidance, support, and performance evaluations.

+ Case Management:Provide direct case management services, including intake, assessment, treatment planning, and ongoing reassessment.

+ Care Coordination:Coordinate care with medical providers, behavioral health professionals, and other community resources to ensure seamless patient care.

+ Entitlements and Referrals:Assist patients in accessing entitlements and referring them to appropriate services.

+ Documentation:Maintain accurate and timely documentation of all patient encounters and activities.

+ Performance Management:Monitor staff performance, provide feedback, and address any performance issues.

+ Quality Improvement:Participate in quality improvement initiatives and contribute to the development of best practices.

+ Professional Development:Attend conferences, trainings, and workshops to stay updated on the latest trends and best practices in care coordination.

Work Schedule:

This is a full-time position with evening hours.

Benefits:

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Qualifications

Education, Experience

+ Licensed Master of Social Work degree (LMSW), Licensed Mental Health Counselor (LMHC) or related Master’s degree preferred or a bachelor’s degree with a minimum of 3 years of experience in providing direct case management services will be considered.

+ Proven leadership experience supervising multidisciplinary teams, with the ability to provide coaching, support, and performance management.

+ Strong case management skills, including intake, assessment, treatment planning, and ongoing reassessment.

+ Knowledge of care coordination practices and demonstrated ability to collaborate with medical, behavioral health, and community providers.

+ Familiarity with entitlements and community resources, with experience making appropriate referrals to support patient needs.

+ Excellent organizational and documentation skills, ensuring accurate, timely, and compliant recordkeeping.

+ Commitment to continuous improvement, with experience participating in quality initiatives and ongoing professional development.

Desired Characteristics, Skills

+ Ability to work within team-based structure.

+ Strong communication and interpersonal skills.

+ Computer proficiency required.

+ Commitment to the mission of Callen-Lorde.

If you are dedicated to making a difference in the lives of our patients and meet these qualifications, we encourage you to apply. Join us in providing comprehensive healthcare in a safe, inclusive, and supportive environment.