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Overview

Starting Salary: $54k

We are seeking an experienced administrator with a passion for serving culturally diverse populations to join our Employment Division as an Operations Manager! Our Employment Division is dedicated to empowering adults with disabilities to secure meaningful job opportunities. We provide comprehensive support services to individuals high school aged and above, aimed at enhancing job readiness skills, fostering independence, and facilitating integration into the workforce and their greater community.

The Operations Manager for the DS/BI (Developmental Services and Brain Injury) Employment Division will oversee the accurate and timely completion of fiscal and administrative tasks. This includes gathering, recording, and summarizing data to support operational strategies, project management, and contract monitoring. Key responsibilities involve the monthly reporting of program censuses, billing requirements, and other relevant data for multiple programs within the Employment Division. The Operations Manager will work closely with the Director of Employment and the Director of TRACS (Transitional and Community Services) to collaborate on process analysis and drive improvements in quality and efficiency across all services within the DS/BI Employment Division.

Are you ready to make a difference?

Minimum Education Required

High School Diploma/GED

Additional Shift Details

Monday-Friday 8am-4pm

Based out of Millbury. This position will require regular travel to Ashland, Franklin, Millbury, Plainville and Sterling.

Responsibilities

+ Ensure that individuals we support are treated with dignity and respect in accordance with Advocates’ Human Rights Policy.

+ Ensure continuous quality management of individualized programs and services with both internal and community resources.

+ Follow procedures for systematic retention, protection, retrieval, transfer, and disposal of records.

+ Work across service lines on projects, researching and presenting data to assist and support programs in making operational decisions.

+ Assist and prepare financial spreadsheets and financial reports for Advocates fiscal department.

+ Resolve billing issues by gathering, verifying, and providing additional information as required to the fiscal department for CBDS/Employment and TRACS programs.

+ Submit documents to and collaborate with the fiscal department on billing, SDR censuses, attendance and contracts. Provide required information to Advocates fiscal department for any internal or external audits.

+ Assist in development and monitoring of all program budgets in accordance with program needs while maximizing all available internal and community resource

+ Assist with oversight of all program-related purchases of furniture/maintenance and cleaning needs.

+ Develop effective working partnerships and maintain open lines of communication with all referral sources, to include DDS, Massability, DMH, MH, public schools, individuals supported, families, community programs and administrative team.

+ Receive, organize and track incoming referrals from various funding sources.

+ Oversee and maintain HCSIS. Assist all Managers and Directors in the upkeep and completion of all reporting requirements; ensure the Agency deadlines are met.

+ Assist in the oversight of facility maintenance. Coordinate all property/maintenance orders with Facilities Department.

+ Work with Recruitment Department on employee postings, complete initial screenings and assist in hiring and onboarding process.

+ Monitor staff trainings and certifications such as MAP, MART requirements, and online trainings.

Qualifications

+ Bachelor’s degree in Administration or Human Services with 2 year experience in an Administrative/management role with working experience with those with developmental disabilities or in lieu of a degree at least three years employed working with those with developmental disabilities and two years in a admin/management role.

+ Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.

+ Must have excellent written and verbal communication skills

+ Must possess strong computer knowledge of Microsoft Excel, Microsoft Word.

+ Strong analytical, numerical and reasoning abilities.

+ Excellent written and verbal communication skills.

+ Ability to execute a variety of decision-making models and to multi-task with frequently changing priorities.

+ High energy level, excellent interpersonal skills and ability to function in a team atmosphere.

+ Must hold a valid drivers’ license. Must have access to an operational and insured vehicle and be willing to use it to transport people supported.

_Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience._

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**Job Locations** _US-MA-Millbury_

**Minimum Education Required** _High School Diploma/GED_

**Job ID** _2025-12213_

**Organization** _Advocates_

**Type** _Regular Full-Time_

**Number of Hours Per Week** _40_

**Business Unit** _Developmental Services_