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Job Description

The Bureau of Vital Statistics (BVS), which consists of the Office of Vital Records Documentation, Office of Vital Records Service, Office of Vital Statistics, Office of Quality Improvement, Registrar and the Office of Integrated Electronic Records, is recruiting a Constituent Services Associate for its electronic vital events registration system (eVital) and other data sharing systems. eVital is the mission critical platform for all Vital Records and Vital Statistics operations. It is used to register, store, certify, issue, amend, analyze and report on births, deaths, and spontaneous and induced terminations of pregnancy in New York City, and related data.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

- Provide assistance to constituents; including funeral directors, hospital personnel, nursing homes, hospice facilities, OCME and other agencies, for inquiries received primarily by telephone and by email.

- Respond to constituents; elicits information, identifies, investigates, and resolve problems.

- Guide constituents through corrective steps on usage of the electronic system.

- Follow up with our constituents to assure problems have been resolved.

- Test and evaluate new eVital functions and system releases.

- Monitor system queues for Vital Events registration elapse time and perform follow up with data providers.

- Evaluate reporting data and implement strategies for process improvement.

- Conduct system trainings on the correct procedures and regulatory requirements for reporting vital events in New York City according to the New York City Health Code.

- Create and maintain system documentation, training materials and user guides for the bureau's electronic system.

- Serve as technical resource for data providers.

PREFERRED SKILLS:

- Experience working with Microsoft Office Suite

- Experience developing and delivering training interventions

- Organized with strong attention to detail

- Knowledge of performance tracking best practices and ability to identify areas for process improvement

- Experience conducting live and/or remote training

- Ability to communicate effectively through telephone, email, presentation, and other materials

- Ability to work in a collaborative environment and on a team by building relationships

Why you should work for us:

- Benefits: City employees are entitled to unmatched benefits such as:

o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.

o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.

o a public sector defined benefit pension plan with steady monthly payments in retirement.

o a tax-deferred savings program and

o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.

- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [email protected] or 347-396-6549.

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PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or

3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;

4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $ 59,715.00

Salary Max: $ 72,298.00