• Customer Service Coordinator

    Friedman Management Company (Farmington Hills, MI)


    Customer Service Coordinator

    Job Details

    Level

     

    Entry

     

    Job Location

     

    Corporate Office - Farmington Hills - Farmington Hills, MI

     

    Secondary Job Location(s)

     

    Undisclosed

     

    Remote Type

    N/A

    Position Type

    Full Time

    Education Level

    High School

     

    Salary Range

     

    Undisclosed

     

    Travel Percentage

     

    None

     

    Job Shift

     

    Any

     

    Job Category

     

    Admin - Clerical

    Description

    Customer Service Coordinator

     

    We are looking for aCustomer Service Coordinatorto work with our service team to provide excellent service to our tenants, vendors and commercial property management team.

    Responsibilities include, but are not limited to the following:

    + Coordinate maintenance requests for tenants in commercial properties

    + Utilize property management software system to log and track work order requests

    + Manage incoming emails and phone calls from tenants, vendors, maintenance staff and property managers

    + Provide accurate and complete information pertaining to all requests from submittal process through completion

    + Prioritize and resolve tenant issues in a timely and accurate fashion

    + Maintain broad knowledge of company processes, procedures and policies

    + Track and follow up on all outstanding requests while providing exceptional customer service

    + Assist with prioritizing schedules of maintenance staff

    + Follow up with vendors/tenants/in-house staff to ensure timely response and resolution of related issues

    + Assist the property management team with administrative tasks such as programming building access fobs/cards, placing janitorial supply orders, etc.

    Qualifications:

    + High School Diploma or equivalent education required

    + Must have minimum 2 years of experience in a customer service oriented role

    + Strong written and verbal communication skills

    + Must be proficient in Microsoft Office programs including Excel, Outlook, Word and Dynamics

    + Organized and detail oriented

    + Enjoys problem solving

    + Experience with Real Estate/Property Management ticketing software preferred but not required

     

    Friedm an Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.