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Job Posting End Date

10-06-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

The Director of National Accounts is responsible for leading strategic relationships with over 200 of the AEP’s largest commercial, industrial, data center and other institutional customers across the service territory. This role drives revenue growth, customer satisfaction, and long-term partnerships by aligning customer needs with the utility’s energy solutions, including electric service, energy efficiency programs, distributed energy resources, and sustainability initiatives.

Job Description

What You'll Do:

Strategic Account Management

+ Develop and execute national account strategies to meet revenue, retention, and customer satisfaction goals.

+ Serve as the primary point of contact for key accounts, including Fortune 500/1000 companies, government agencies, and large institutions.

+ Build and maintain strong relationships with senior decision-makers and stakeholders.

Sales & Business Development

+ Identify new business opportunities within existing accounts and potential national clients.

+ Lead complex contract negotiations, including pricing, service agreements, and regulatory compliance.

+ Collaborate with internal teams to develop customized energy solutions and proposals.

Cross-Functional Leadership

+ Coordinate with engineering, operations, regulatory, and operating company customer service teams to ensure seamless service delivery.

+ Lead and mentor a team of national account managers and support staff.

+ Promote internal alignment and communication across departments to support account strategies.

Market & Regulatory Intelligence

+ Monitor market trends, regulatory changes, and competitive activity to inform account strategies.

+ Advocate for customer interests in regulatory proceedings and policy development.

Reporting & Analytics

+ Prepare and present regular reports on account performance, revenue forecasts, and strategic initiatives.

+ Analyze customer data to identify trends, risks, and opportunities.

What We're Looking For:

Education:

+ Bachelor’s degree in business, marketing, engineering, or related field.

+ MBA preferred.

Experience:

+ 7+ years of experience in strategic account management, preferably in the energy or utilities sector.

+ Proven track record of managing large, complex accounts and driving revenue growth.

+ Strong negotiation, communication, and leadership skills.

+ Familiarity with energy markets, utility operations, and regulatory environments.

+ Licenses/Certifications: Certified Energy Manager (CED) and/or Project Management Professional (PMP) certifications helpful but not required.

Other Must Haves:

+ Experience in leading and energizing a team of skilled professionals.

+ Demonstrated ability to drive business development opportunities.

+ Understanding of complex projects.

+ Creativity in problem solving.

+ Customer service approach to account management.

+ Demonstrated ability to strive for and achieve financial goals.

+ 25-50% travel throughout AEP system and nationally.

Where You'll Work:

+ On-Site in the Columbus, OH location.

What You'll Get:

+ $155,761 - $202,491

+ Short-term incentive

+ Long-term incentive

+ Competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do!

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

\#LI-ONSITE

\#AEPCareers

Compensation Data

Compensation Grade:

SP20-011

Compensation Range:

$155,761.00-202,490.50 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.