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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Expert Service Center Technician

The Expert Service Center Technician will be responsible for initiating and executing service activities at designated service center locations in a safe and efficient manner. This role primarily handles advanced and multi-complex systems, proactively troubleshoots equipment, and works with mechanical, electrical, and diesel systems. The Technician conducts preventative maintenance, manages parts inventory, and promptly addresses safety issues for both Company and Customer owned equipment. The role may require direct customer interaction.

Responsibilities

• Initiate, execute, and document all service activities at service center locations, maintaining a focus on safety and efficiency

• Create and promote a safe working environment and safety culture within the organization

• Demonstrate high-impact behaviors including innovation, accountability, and empowerment

• Proactively troubleshoot advanced and complex systems, including mechanical, electrical, and diesel engine systems

• Conduct preventative maintenance and manage parts inventory

• Anticipate, identify, and address safety issues on all equipment

• Maintain company property, adhering to all safety and maintenance standards

• Function effectively both independently with little/no supervision and as part of a collaborative team

• Provide coaching, guidance, and motivation to junior-level technicians

• Interface with customers as needed, delivering excellent customer service

Travel Requirements

• Must be willing and able to travel 20% of the time to other service center branches, including participation in training and field support

Driving Requirements

• Must complete Driver Application for Employment and submit to a Motor Vehicle Report (MVR) check

• Additional required forms: Driver Disclosure and Release, Employee Applicant Drug and Alcohol Statement, FMCSA Certificate of Awareness, Driver Certificate of Violations, Driver Statement of On Duty Hours, Road Test

• Ability to obtain DOT Medical Card

• Clean driving record

Education Requirements

• High school diploma or equivalent required

• Technical military background, technical certifications, degree, or licenses preferred

Experience Requirements

• 3 to 5 years of technical work experience, with diagnostic experience working with diesel engines

• Advanced skills in mechanical and electrical systems, with the ability to troubleshoot complex and multi-system issues

• Experience coaching or training junior technicians

• Customer service background required

• Experience working independently and with minimal supervision

• Proficiency with Microsoft Office

Skill Requirements

• Advanced diagnostic and mechanical skills in diesel engines (required)

• Experience in electrical, mechanical, and fusion systems as applicable

• Ability to synthesize and clearly communicate technical information

• Demonstrated critical thinking and complex troubleshooting ability

• Familiarity with basic controls (PLC) preferred

High Impact Behaviors

• Continuous Professional Development: Commitment to ongoing learning, skill building, and staying current with industry best practices

• Collaboration & Teamwork: Value team achievements and integrate diverse perspectives for optimal solutions

• Results Driven Performance: Dedication to efficient and effective achievement of objectives

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation