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Job Description

SEMCO - Billing Analyst

Position Summary

SEMCO is seeking a **Billing Analyst** for our Customer Accounting team! Reporting to the Manager, Billing & Payment, the Billing Analyst is responsible for managing billing activities related to Transportation and Gas Customer Choice. This role is pivotal in validating daily readings along with the management of pool and supplier accounts in SEMCO's gas nomination and billing system. The Billing Analyst also collaborates with various departments to maintain accurate data and billing practices for customer accounts, directly contributing to the company's operational efficiency and customer satisfaction.

This position is essential for driving process improvements, ensuring system reliability, supporting regulatory compliance, and enhancing the overall customer experience. If you are ready for an exciting new challenge, apply today!

Tasks and Responsibilities

+ **Billing Process Analysis:** Analyze key billing processes to enhance the customer experience and continuously improve the webPipeline and enQuesta billing systems.

+ **Manage the PowerSpring Application:** Oversees daily readings and manage the integration with webPipeline.

+ **Billing Verification:** Verify billing (usage/rates and special charges, including special contracts).

+ **Cross-Functional Collaboration:** Work closely with internal departments such as Gas Control, Operations, Marketing and Business Applications to ensure seamless billing operations and address any issues that arise.

+ **Process Improvement & Project Management:** Drive and support process improvements and provide project management support for webPipeline and other customer service-related projects.

+ **Change Management:** Submit new change requests and enhancements to the Business Applications team, drive the requirements, and perform post-deployment testing and quality assurance.

+ **Collections:** Work closely with the Key Account Executives to resolve billing disputes quickly, ensuring that any discrepancies are addressed and corrected.

+ **Compliance & Audit Support:** Ensure all billing activities comply with regulatory requirements and SOX controls. Support internal and external audits as needed.

+ **Data Analysis & Reporting:** Analyze billing data to identify trends, discrepancies, and opportunities for improvement. Generate regular reports and performance metrics.

+ **Data Requests:** Support and compile internal and external data requests, as required.

+ **Policy Maintenance:** Maintain and update policies and procedures for responsible areas.

+ **Job Scheduling:** Manage daily job scheduling for various batch processes including billing, penalty assessment, cash uploads, etc.)

+ **Third Party Damage Billings:** Review and maintain records associated with third-party damages; ensure timely and accurate billings to support revenue recovery.

Qualifications, Skills and Abilities

+ Bachelor’s degree in business, statistics, finance, economics, engineering or a related field **OR** high school diploma with an additional 4 years of the required experience **OR** an associate's degree with an additional 2 years of required experience.

+ Minimum 3 to 5 years of experience with related technologies/tools and working knowledge of enterprise financial and billing systems

+ Strong technical and business background with emphasis on analytical skills, with the ability to logically analyze and solve business problems.

+ Proven ability to establish rapport and effective working relationships with stakeholders.

+ Demonstrated ability to effectively communicate verbally and in writing to diverse audiences.

+ Strong Microsoft Office skills, including Excel, to share, retrieve, research and present business information.

We offer a competitive salary range of $68,000 to $98,750 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply

Why work at AltaGas?

**AltaGas** is a North American energy infrastructure company with a focus on owning and operating assets that provides affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

_To learn more about our mission:_ _https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL_

To learn more about SEMCO Energy, please visit www.semcoenergygas.com or www.altagas.ca .

**For Canadian hires** : AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

**For U.S. hires** : WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

AltaGas is a leading energy infrastructure company with a footprint in some of North America’s most strategic energy markets. Our strategy is simple: to leverage the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses, and to new markets around the world.