• Level 1 Field Tech / Desktop Support / Temp Role

    Royal Communications Consultants Inc (New York, NY)


    THANK YOU FOR READING THE JOB DESCRIPTION AND DETAILS CAREFULLY AND THOROUGHLY

    L1 Desktop Technicians

     

    Shift: Monday through Friday: 8 am to 5 pm

     

    Initiative: Desktop Set Up for new building

     

    Part-time temporary

    Job Description/ Responsibilities

    •    Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers.

    •    Handle equipment installation and moves with little or no supervision.

    •    Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.

    •    Work well under supervision.

    •    Training will be provided.

    Qualifications:

    •    Excellent communication skills.

    •    Strong troubleshooting and critical thinking skills.

    •    Positive and professional demeanor.

    SCOPE OF WORK for  Level 1 Desktop Technician

    •    Stage each desk with the necessary equipment.

    •    Standard desk includes two monitors, VDI, camera, and peripherals.

    •    There will be additional equipment for each trader desk.

    •    Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.

     

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