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How you'll help us Keep Climbing (overview & key responsibilities)

**Join Delta Air Lines as a Reservations Intern and helpshape the future of customer care.** You’ll work on high-impact projects that

improve the servicing experiences for millions of customers while gaining

hands-on experience in data analytics, process improvement, product management,

or statistical modeling. While interning in Reservations you’ll gain:

+ Real-world experience in a Fortune 100 company

+ Experience presenting to an executive audience

+ Mentorship and networking opportunities

What is Reservations:

As a department Reservations serves as the point of contact

for our customers before, during, and after travel. This internship is a back-office

role at our General Offices (GO), where you’ll support our Customer Engagement

Centers by providing essential behind-the-scenes assistance that helps improve

the experience of both the Delta customer and the agents who serve them.

Job Summary:

The Reservations Intern serves as an internal consultant,

leading semester-long projects that support divisional strategies and goals.

These initiatives often involve cross-functional collaboration to identify

opportunities and recommend solutions that enhance both customer and specialist

experiences. Interns apply strong critical thinking and interpersonal skills to

perform tasks such as:

+ Resolve product and project issues and risks

+ Perform extensive data analysis and collection

+ Identify process improvement opportunities

These large and complex projects may contain highly

confidential material and present moderate financial risk. The final project

deliverable is a capstone presentation given to division leaders highlighting

project lessons learned, impacts made, and recommendations going forward.

What you need to succeed (minimum qualifications)

+ Must be currently pursuing a bachelor’s degree

+ Not enrolled in any classes (remote oron-campus) during the duration of the program

+ Must be able to work 12 consecutive weeks

+ Must be able to come into Corporate Headquartersin Atlanta 2 – 3 times a week

+ A strong team player, detail oriented, andperform well under pressure

+ Conveys professional image to all levels ofassociates

+ Proficient in MS Office applications, includingExcel, Outlook, PowerPoint

+ Must be willing to travel as required

What will give you a competitive edge (preferred qualifications)

+ Experience in previous corporate environments inpart-time or fulltime capacity

+ Completed 60+ course hours by time of theinternship

+ Strong written and verbal communication skillshighly preferred

+ Possess technical skills, with an emphasis onSQL and any programming language

+ Possess business skills such as businessmodeling, project management, or competitive analysis

+ Completion or pursuit of Database, BasicProgramming, User Interface courses

+ Data visualization tool knowledge (Power BI,Tableau, etc.)

+ Experience with simulation, modeling andstatistical analysis software

Delta Air Lines recognizes and values diversity. We are an

equal opportunity employer.

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here