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How you'll help us Keep Climbing (overview & key responsibilities)

Delta's IT department is undergoing a transformation to

change the way we do business from top to bottom. As thought leaders within Delta, we strive to

build innovative solutions that deliver impact to our customers. As we grow, we

seek new team members eager to collaborate and advance our mission of becoming

a best-in-class IT organization at the world's premier airline!

As a Software Engineer on the Communications, AI and

Automation IT team, you'll create, enhance, and support an ecosystem of

applications that powers millions of Delta customer interactions each day. This role will use technical expertise to

design, create, and iterate business, application, data, and infrastructure

solutions that directly enhance the customer’s experience. The Software

Engineer should proactively seek opportunities to optimize performance,

maintain and troubleshoot application components as required, quickly resolve

problems, and provide timely follow-up. The individual will work in a

collaborative agile squad using core agile practices such as "keep it

simple," test-driven development (TDD), continuous integration, polyglot

programming, microservice design, and is expected to drive forward momentum

towards a cloud-first CI/CD mindset.

Full-time remote not an option/50% WFH available

once training period is complete

This role will play a key part in integrating artificial

intelligence capabilities into an existing application, with a focus on identifying

suitable tasks within the application to automate or enhance with machine

learning algorithms, and other limited maintenance patterns to maximize

development time for the agile squads.

Responsibilities include, but are

not limited to :

+ Analyzethe business problem and understand potential value

+ Design,build, and deploy chatbot applications.

+ Createconversation flows and decision trees to ensure efficient, user-centricchatbot dialogues.

+ Design,test and develop efficient and effective software with an emphasis on AWSarchitecture components

+ Implementclean coding practices, test scripts, and infrastructure-as-code pipelineswith Java/Python/Node.js

+ Activelycontribute to the betterment of the team – Don’t settle.

+ Recommendprocess and coding improvements.

+ Ensurecontinued functionality of a program during maintenance and testing ofsoftware

+ Creatediagrams, videos, and documents to communicate coding and design details.

+ Documenteach aspect of a system or application as a reference for future upgradesand maintenance.

+ Actsas a mentor to team members.Helpsteam overcome technical challenges

+ Pay closeattention to cost components and drive processes for efficiency.

+ Capturerich supporting data for measurement and investigation.

What you need to succeed (minimum qualifications)

+ 5+years’ experience in Java Full-stack, Python, and Node.js

+ Experiencewith AWS serverless application design, development and support includingDynamo, EventBridge, S3, Lambda Layers, SQS/SNS, Step Functions

+ Knowledge of Agile Methodologies is required, whilepractical application is highly preferred.

+ Experiencewith software architectural patterns including AWS components.

+ Experiencein development and testing (BDD, TDD, Automation, Agile, and DevOps).

+ Beself-driven, understand the business problem you are solving.

+ Experiencewith Containers, Kubernetes, RedHat OpenShift, Devops, Jenkins, Nexus,Github, or related technologies.

+ Communicateeffectively and frequently with team, business partners, and leaders.

+ Beflexible and embrace challenges that are outside of your comfort zone.

+ Effectivelyanalyze tradeoffs between usability and performance needs.

+ Maintainpace and meet deadlines.

+ Aidand support other team members when required, including troubleshootingand maintenance of production systems/programs/applications.

+ 24/7On-call support rotation function is a component of this role.

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency.

+ Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

+ Experiencewith Claude and comparable models.

+ Experiencewith AWS resources like Lex Gen AI V2, AWS Connect, App sync, API gatewayan added advantage.

+ AWSCertification is a plus.

+ Developedmachine learning models and AI solutions.

+ Experiencewith R, knowledge of AI frameworks such as TensorFlow or PyTorch.

+ Experiencebuilding computer software within the airline industry is a plus.

Benefits and Perks to Help You Keep Climbing

Our culture is

rooted in a shared dedication to living our values – Care, Integrity,

Resilience and Servant Leadership – every day, in everything we do. At Delta,

our people are our success. At the heart of what we offer is our focus on

Sharing Success with Delta employees. Exploring a career at Delta gives you a

chance to see the world while earning great compensation and benefits to help

you keep climbing along the way:

+ Competitive salary,industry-leading profit sharing program, and performance incentives

+ 401(k) with generouscompany contributions up to 9%

+ New hires areeligible for up to 2-weeks of vacation. This is earned for use in the followingvacation year (April 1 – March 31)

+ In addition tovacation, new hires are eligible for up to 56 hours of paid personal timewithin a 12-month period

+ 10paid holidays per calendar year

+ Birthing parents areeligible for 12-weeks of paid maternity/parental leave

+ Non-birthing parentsare eligible for 2-weeks of paid parental leave

+ Comprehensive healthbenefits including medical, dental, vision, short/long term disability and lifeinsurance benefits

+ Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help with lovedones in all stages

+ Holistic Wellbeingprograms to support physical, emotional, social, and financial health,including access to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health

+ Domestic andInternational space-available flight privileges for employees and eligiblefamily members

+ Career developmentprograms to achieve your long-term career goals

+ World-widepartnerships to engage in community service and innovative goals created tofocus on sustainability and reducing our carbon footprint

+ Business ResourceGroups created to connect employees with common interests to promote inclusion,provide perspective and help implement strategies

+ Recognition rewardsand awards through the platform Unstoppable Together

+ Access to over 500discounts, specialty savings and voluntary benefits through Deltaperks such ascar and hotel rentals and auto, home, and pet insurance, legal services, andchildcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here