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Triage Software Engineers
- DXC Technology (Plano, TX)
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Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
**Overview:** The Triage Software Engineer will primarily be responsible for the initial analysis and triage of defects before they are assigned to individual development teams for root cause analysis and resolution.
Responsibilities:
+ Perform high-level defect analysis to filter out environmental/ setup issues, IVI vs server-side issues, and move the defects to the correct queue (HU, Server, Tier1, Tier2, etc.) at the earliest.
+ Continuously monitor the defect dashboard, drive defect triage calls, and work closely with PO, Eval & Development team members to clarify defects and track them to closure.
+ Create dashboards and reports for management and other stakeholders
+ Provide a summarization of key points and work with others to cut through ambiguity and bring issues to a resolution
Skills Required:
+ Excellent problem-solving skills, analytical, tools & development experience, and ability to evaluate and identify issues at a code level
+ History of working with cross-functional teams to ensure successful product
+ Must be a self-starter with excellent communication skills, attention to detail, and a knack for solving problems creatively
+ Able to work under pressure
+ Experienced in the Automotive Infotainment domain with exposure to embedded software development in C/C++/ Linux
+ Knowledge of how to use JIRA, Confluence, and Logs Analysis Tools
+ High Level System Architecture Knowledge - SW Design, Sequence diagrams, APIs, HTTP error codes
+ Conversant with Linux commands, utilities, and basic Python scripting
+ Experience in Agile and Scrum methodologies
+ Ability to respond promptly, confidently, and effectively to unforeseen situations, such as unexpected questions, obstacles, or opportunities
+ Added Bonus:
+ Experience in designing, developing, and debugging software in a real-time embedded environment
+ Knowledge of how to read DLT logs, DLT-Viewer, and how to apply filters in DLT logs
****** The description supplied above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business needs.
Candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant)
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ([email protected]) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._
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