• Customer Service Representative

    Robert Half Office Team (Richmond, VA)


    Description We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. This is a Contract-to-Permanent position within the wholesale distribution industry, offering an opportunity to showcase your customer service expertise while contributing to a dynamic and collaborative environment. If you thrive in fast-paced settings and enjoy resolving customer inquiries, this role is perfect for you.

    Responsibilities:

    • Address and resolve customer issues promptly and professionally.

    • Process order changes with accuracy and efficiency.

    • Coordinate with freight carriers to track and confirm shipment statuses.

    • Handle claims and modifications related to customer orders.

    • Collaborate with various departments to ensure seamless communication and resolution of issues. Requirements • Previous experience in call center or customer service roles.

    • Proficiency in order entry and processing.

    • Strong ability to manage inbound and outbound calls effectively.

    • Excellent communication skills for addressing customer concerns.

    • Detail-oriented with strong organizational abilities to handle multiple tasks. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .