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Description

We are looking for a Customer Care Associate for Direct/Permanent Hire in Lewisville, TX. In this role, you will manage customer accounts, ensure seamless order processing from start to finish, act as the primary contact for assigned accounts, and collaborate with internal teams and manufacturing sites to deliver exceptional customer service.

Responsibilities:

• Act as the central point of communication between customers, sales teams, and various internal departments.

• Handle customer inquiries, complaints, and requests promptly to ensure satisfaction.

• Collaborate with production control to determine pre-order lead times and set realistic expectations.

• Review incoming purchase orders and verify feasibility of requested deadlines with manufacturing.

• Accurately process inbound and outbound sales orders, ensuring compliance with company systems.

• Validate manual and electronic order entries to guarantee accuracy within the system.

• Monitor inventory levels to manage item availability and ensure smooth electronic ordering processes.

• Track order progress, oversee shipment statuses, and provide timely updates to customers.

• Coordinate shipping logistics with customer teams and internal departments, providing tracking details when needed.

• Support project managers in resolving quality issues, processing claims, and addressing customer concerns.

Requirements • Proven experience in customer service, preferably within a call center or logistics environment.

• Proficiency in handling multi-browser platforms and email correspondence.

• Strong familiarity with CRM tools and order management systems.

• Ability to coordinate logistics and manage inventory effectively.

• Skilled in claims processing and resolution.

• Excellent communication and organizational skills.

• Detail-oriented with a commitment to accuracy in data entry and reporting.

• Ability to work collaboratively across teams to meet customer expectations. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .