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+ If you are located in Iowa, you can work fully remote.

+ If you are located in Chicago, IL or Eden Prairie, MN, this role follows a hybrid schedule with two days in the office and three days from home.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

+ Leverage systems and processes to resolve payable issues daily and meet quality standards

+ Release direct payments to carriers and invoices to customers

+ Apply critical thinking to resolve open payables questions with partners

+ Make timely, sound decisions while managing competing priorities

+ Escalate complex issues to senior team members or leadership when needed

+ Suggest and support process improvements to drive efficiency

+ Build strong relationships with internal and external partners, providing professional and timely service

+ Continue developing skills and expanding knowledge of direct payables processes

+ Collaborate with your team and provide backup support as needed

+ Perform additional duties as assigned based on team and country requirements

QUALIFICATIONS

Required:

+ High School Diploma or GED equivalent

+ Minimum 1 year of data entry experience

+ Minimum 1 year of strong customer service experience leveraging written and verbal communication skills

Preferred:

+ Experience with Jira or Navisphere

+ Experience with Triumph system

+ Proficiency in Microsoft Office Suite

+ Strong interpersonal and organizational skills with attention to detail

+ Ability to multitask, prioritize, and meet deadlines in a high-volume, professional environment

+ Critical thinking and decision-making skills

+ Positive, professional attitude with a customer-first mindset

+ Self-motivated and able to work independently

+ Experience managing conflict and sensitive topics with professionalism

+ Commitment to fostering a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$16.11 - $33.46

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

EOE//Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

+ Two medical plans (including a High Deductible Health Plan)

+ Prescription drug coverage

+ Enhanced Fertility benefits

+ Flexible Spending Accounts

+ Health Savings Account (including employer contribution)

+ Dental and Vision

+ Basic and Supplemental Life Insurance

+ Short-Term and Long-Term Disability

+ Paid and floating holidays

+ Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

+ Paid parental leave

+ Paid time off to volunteer in your community

+ Charitable Giving Match Program

+ 401(k) with 6% company matching

+ Employee Stock Purchase Plan

+ Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

Why Do You Belong at C.H. Robinson?

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .