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ServiceNow Solution Architect

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

We are looking for a seasoned ServiceNow Solution Architect with deep hands-on experience in the ServiceNow capabilities : Customer Service Management (CSM), Field Service Management (FSM), and Field Service Operations (FSO). The ideal candidate will also bring strong domain knowledge of banking, capital markets, or insurance, and a proven track record in solution design, pre-sales engagement, and building global delivery teams.

Designation: Portfolio Manager / Director

Key Responsibilities:

• Architect and design scalable ServiceNow solutions across CSM, FSM, and FSO modules tailored to financial services use cases.

• Lead end-to-end solution design for clients in banking, capital markets, or insurance, aligning platform capabilities with business goals.

• Collaborate with sales and business development teams to support pre-sales activities, including client presentations, demos, and proposal development.

• Build and mentor global delivery teams, ensuring alignment with architectural standards and delivery excellence.

• Drive platform adoption and innovation by leveraging ServiceNow's latest features and capabilities.

• Engage with stakeholders to define strategic roadmaps and transformation initiatives.

• Ensure compliance with industry regulations and security standards in solution design.

Required Qualifications:

• 15+ years of experience in the IT industry, with 5+ years on the ServiceNow platform.

• Hands-on expertise in CSM, FSM, and FSO modules.

• Strong understanding of financial services domain - banking, capital markets, or insurance.

• Experience in defining end-to-end solution architecture, design, and technical leadership across large-scale ServiceNow programs.

• Proven success in pre-sales engagements, including RFP responses and client workshops.

• Experience in building and managing global teams across geographies.

• ServiceNow certifications: CSA, CIS (CSM/FSM), and CAD preferred.

• Excellent communication, stakeholder management, and leadership skills"

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Click the following link for more information on your rights as an Applicant

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ref. code: 328338

Posted on: Sep 17, 2025

Experience Level: Experienced Professionals

Contract Type: Permanent

Location:

Atlanta, GA, USNew York, NY, US

Brand: Capgemini

Professional Community: Software Engineering

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.