• Director Technology - Tax Platforms

    H&R Block (Kansas City, MO)


    Our Company

     

    We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!

     

    What you'll do...

     

    As Director of Technology for our Tax Platforms, you will take on a pivotal leadership role overseeing a dynamic organization of more than 100 engineers. You will be charged with building and scaling best-in-class client experiences powered by cloud-native platforms that are essential to our enterprise tax solutions. Leveraging your expertise in DevOps methodologies, you will drive automation, operational excellence, and continuous delivery across our entire tax ecosystem. This role blends strategic vision with hands-on execution, empowering you to champion engineering best practices while fostering a culture of innovation, speed, and quality. We’re at a unique moment in H&R Block’s journey just having launched our new strategy, Block Next, and this position is critical to it’s success.

    Day to day you’ll…

    + Set and execute the technical strategy for tax product platforms and the digital channels connecting clients and Tax Pros.

    + Lead DevOps engineering teams to deliver scalable, enterprise-grade solutions that elevate the client experience and meet high-availability standards.

    + Demonstrated success in driving outcomes through cross-functional squad collaboration, integrating Product, Design, and Engineering to deliver customer-centric solutions with speed, agility, and quality

    + Leverage agile best practices and DevOps metrics to continuously improve team performance and product impact

    + Ensure operational excellence during critical tax season peaks, proactively identifying and addressing risks and blockers.

    + Mentor and coach engineers on design, coding, and DevOps best practices, nurturing technical talent and innovation throughout the organization.

    + Champion the adoption of AI, automation, and emerging technologies to enhance productivity, reliability, and speed across our platforms.

     

    What you'll bring to the team...

     

    + Passion for building world-class, client-centric experiences through technology.

    + Proven ability to lead large engineering organizations in complex, enterprise-scale environments.

    + Deep technical expertise in cloud-native architecture (preferably Azure), DevOps, CI/CD, and scalable solution design.

    + Exceptional stakeholder management and communication skills across a broad range of audiences.

    + Demonstrated ability to balance strategic vision with hands-on, practical execution.

    + Experience with regulated environments or tax technology is highly valued.

    + 10+ years of technology leadership and consulting experience in enterprise or regulated environments.

    + Engineering mindset focused on building leading large organizations to deliver world-class technical solutions

    + Program management experience leading large, mission-critical teams and business change initiatives.

    + Demonstrated track record of establishing priorities, meeting deadlines, and managing program budgets.

    + Strong background in strategic assessment, cost/benefit analysis, and business case development.

    + Superior oral, written, and interpersonal communication skills, including presentation and facilitation for diverse audiences.

    + Outstanding supervisory and matrix management abilities to delegate and oversee complex tasks.

    + Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent combination of education and experience.

     

    It would be even better if you also had...

     

    + A passion for d riving a customer centric culture in engineering teams.

    + Playing a key role in redefining client engagement and service delivery at scale.

    + Leading initiatives that directly impact millions of clients during their most important financial moments.

    + Thriving in a collaborative, growth-oriented culture that prizes creativity, technical excellence, and continuous improvement.

     

    Why work for us

     

    Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com (https://www.blockbenefits.com/public/welcome) . Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

     

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