• ServiceNow ITOM Engineer

    CACI International (Chantilly, VA)


    ServiceNow ITOM Engineer

     

    Job Category: Information Technology

     

    Time Type: Full time

     

    Minimum Clearance Required to Start: TS/SCI with Polygraph

     

    Employee Type: Regular

     

    Percentage of Travel Required: None

     

    Type of Travel: None

     

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    The Opportunity:

    CACI is seeking a ServiceNow ITOM Engineer to work within the scrum team to design, implement, and configure ServiceNow ITOM capabilities in support of automated network discovery and situational awareness tools. The ServiceNow ITOM Engineer will assess the business impact of specific technologies and proposed strategies and to identify and address technical or operational risks.

    Responsibilities:

    + Utilizes a strong understanding of ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities

    + Proposes the shared data needs between the Configuration Management Database (CMDB), Asset Management, and Event Management / Integration and related ITOM/ITSM/ITIL processes cross platform and unique provider contracts

    + Utilizes current ITIL best practices for CMDB procedures and provides input or feedback for continuous improvement

    + Plans for data ingestion and integration from different customer sources, makes design recommendations on that data, and works to reconcile data based on the chosen authoritative source

    + ITOM and ITSM Suite Service Portal Implementation and Customization

    + Develops Service Portal widgets and capabilities

    + Leverages UI policies, UI actions, and client scripts

    + Implements users, groups, roles, and ACL management

    + Develops applications and modules using scripted REST APIs and customized notifications, approvals, and inbound email actions

    Qualifications:

    _Required:_

    + Must possess an active TS/SCI Clearance with Polygraph

    + Bachelor’s Degree in computer science, engineering or other technical discipline

    + Minimum of 7 years' technical experience to include ServiceNow, utilizing ITOM and/or ITSM

    + 2years’ experience working on complex ITOM or ITSM projects

    + 2 years’ experience with a scripting language (JavaScript is preferred)

    + Strong communication skills

    + Security+ certification or ability to obtain certification within 3 months of start date

    _Desired:_

    + Possesses Service Now Developer certifications, such as Certified ServiceNow Administrator or Certified ServiceNow Developer

    + ServiceNow ITOM Discovery, CMDB, and Service Mapping certifications

    + Strong technical background with Splunk ITSI

    + Strong technical background in Cloud Architecture

    + System Administration knowledge for at least one operating system: Linux, Unix, Windows

    + Knowledge of networking protocols: TCP/IP, IP addresses, HTTP, DNS

    + A high-level understanding of key security concepts, such as firewall design

     

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    What You Can Expect:

    A culture of integrity.

     

    At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

     

    An environment of trust.

     

    CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

     

    A focus on continuous growth.

     

    Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

     

    **Your potential is limitless.** So is ours.

     

    Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

     

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    **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

    The proposed salary range for this position is:

    $113,200 - $237,800

     

    _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._