"Alerted.org

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your role and responsibilities

Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work? Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact? We’re looking for a z/OS Systems Support Engineer Intern to join our global technical support team for the summer.

This position includes an introduction into client support for z/OS in addition to a software support project. Job responsibilities involve working within a team of other summer interns on a support tooling project while gaining real client support experience through assisting in the analysis and resolution of client-reported problems. Team members will also gain experience in managing client situations and maintaining client satisfaction. This is a deep technical support role —not a help desk or coding-heavy position — where your ability to think methodically, communicate clearly, and solve problems under pressure will be key.

Required technical and professional expertise

* Enrolled in a Bachelor’s degree program (or equivalent experience) in Computer Science, Engineering, Mathematics, or a related field.

* Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level.

* Experience with at least one programming language (e.g., C, C++, Python, or Java).

* Excellent English communication skills (written and verbal).

* Ability to work independently and collaboratively in high-pressure situations.

* Willingness to work across time zones and participate in global team collaboration

Preferred technical and professional experience

* Experience with z/OS or other mainframe environments.

* Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).

* Exposure to dump analysis, SVC debugging, or low-level system troubleshooting.

* Background in tutoring, teaching assistant roles, or mentoring.

* Degree or strong interest in mathematics, logic, or scientific reasoning.

* Demonstrated service mindset and ability to explain complex issues clearly

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.