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Job Description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE MANAGER CIVIL SERVICE TITLE

The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The employees of the Family Independence Administration (FIA) help provide unique individual services to eligible New Yorkers aimed toward the achievement of long-term self-sufficiency.

Under the direction of the SNAP ADC of Citywide Administrative Coordination and Special Services & Projects, with wide latitude for the exercise of independent action and judgment, the Executive Director of SNAP Special Population Initiatives and OTDA Demonstration Project Coordination is responsible for the executive oversight of the Supplemental Security Income (SSI), Residential Treatment Center (RCT), and NYS Department of Corrections and Community Supervision (DoCCS) Centers as well as serves as the lead point of contact for OTDA’s federal demonstration project, and the NYS Combined Application Project (NYSCAP).

The SNAP Special Populations are subject to distinct program participation requirements and complex workflows that are heavily dependent on automation in both the OTDA Welfare Management System (WMS) as well as NYC DSS Streamlined Paperless Office System (SPOS) and ancillary systems including the No-Change Interactive Voice Response system (IVRS)

SNAP Special Populations is comprised of the following areas:

Supplemental Security Income (SSI) SNAP 15 - Responsible for determining eligibility and recertification needs of SNAP Services, for timely and correct issuance of SNAP benefits and level of NY’s elderly and Supplemental Security Income (SSI) recipients. As of April 2024, the NYSCAP/SSI clients account for 18.5% of the Non-Cash Assistance SNAP caseload.

Residential Treatment Center (RTC) SNAP 61 – Responsible for receiving applications for SNAPs from applicants in a Residential Treatment Center (Group homes, licensed by the State Office of Mental Health), makes eligibility determinations and ensures that benefits are issued in a timely manager. As of June 2025, the average monthly caseload of SNAP 61 is over 8,000 clients receiving ongoing SNAP benefits.

NYS Department of Corrections and Community Supervision (DoCCS) - Responsible for receiving preliminary applications for SNAP applicant who are currently incarcerated with an a anticipate release from jail within the next 30 days. The unit process each application to ensure benefits are not released until confirmation is received from NYS/NYC department of corrections of the inmate’s release.

FIA's Supplemental Nutrition Assistance Program (SNAP) is recruiting for one (1) Administrate Manager NM III to function as Executive Citywide Director, SNAP Special Population Initiatives and OTDA Demonstration Project Coordination who will be:

- Responsible for the overall direction, coordination, and administration of the operational activities of the Supplemental Security Income (SSI), Residential Treatment Center (RTC), and NYS Department of Corrections and Community Supervision (DoCCS). Provide management oversight and ensure that SSI, RTC, and DoCCS’ staff meet targets for timely processing requirements and that the expenditures of public funds is in conformity with Federal and State laws and all relevant Agency policies.

- Represent SNAP as the agency’s primary point of contact to relevant stakeholders on policy, systems, or case issues pertaining to SNAP special populations and DoCCS. Collaborates with the SNAP senior staff in the assignment, evaluation, and training of staff assigned to them and the handling of personnel actions; provides information to stakeholders on matters related to SNAP policies and procedural changes; systems enhancements, and new operating guidelines.

- Collaborate with the FIA Executive team to identify and evaluate relevant federal and state policies and procedural changes that impact NYC SNAP special populations; seek NYS waiver approval to improve access to SNAP for hard-to-reach populations and oversees all implementation of approved waiver processes to qualified demographic.

- Establish program goals and actively participates in program planning and development meetings to formulate a comprehensive training plan, in consultation with the Office of Policy, Procedures and Training, to ensure staff are appropriately trained on policy changes affecting SNAP special populations; and on the provision of SNAP benefits to eligible households in special populations while ensuring that applicable federal, state, and local requirements are satisfied.

- Liaise with the NYC Department of Corrections and Community Supervision (DoCCS) on the development and implementation of submission of SNAP applications from a targeted special population through extraordinary channels.

- Serve as the voice of the program with DSS ITS and NYS ITS on necessary systems alterations or enhancements that facilitate the handling of special population cases.

- Provide oversight and ensures the effective performance and professional development of subordinate managers and senior supervisors –– who are responsible for managing and directing day-to-day unit resources and actions to provide benefits to special population clients.

- Prepare high level reports and memoranda on the effectiveness of special population initiatives. Communicate findings to the FIA Executive team and other relevant stakeholders.

- Participate in community outreach meetings with FIA Executive staff and DSS Office of Community Outreach, to facilitate open dialog and formulate projects to increase community access to SNAP benefits.

Work Location: Various Locations throughout NYC

Hours/Schedule: Monday – Friday, 9:00am-5:00pm

ADM MANAGER-NON-MGRL FRM M1/M2 - 1002C

Qualifications

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or

3. A four-year high school diploma or its educational equivalent and six years of

satisfactory, full-time progressively responsible experience as described in "1"

above, 18 months of which must have been in an administrative, managerial,

executive or supervisory capacity. The supervisory work must have been in the

supervision of staff performing clerical/administrative work of more than

moderate difficulty; or

4. Education and/or experience equivalent to "1", "2" or "3" above. However, all

candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above

the high school level may be substituted for the general clerical/administrative

experience (but not for the administrative, managerial, executive or supervisory

experience described in "1", "2" or "3" above) at a rate of 30 semester credits

from an accredited college for 6 months of experience up to a maximum of 3½

years.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $ 90,000.00

Salary Max: $102,832.00