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Policy Services Rep - MA Property

Date: Sep 18, 2025

Location:

Webster, MA, US

Company: MAPFRE

Summary:

Daily responsibilities include the screening, coding and input of all new business, renewal, endorsement and cancellation transactions within departmental standards.

Responsibilities:

+ Basic analysis is performed to assure the issuance system entry requirements are met and to identify and resolve any on-line error conditions.

+ Provide customer service based on an assigned agency plan.

+ Must maintain department standards for the position relative to processing speed and accuracy.

+ Analyzes and resolves individual and system generated errors resulting from input, whether the errors/issues result from internal systems, processing with external vendors or Registry systems.

Skills/Abilities:

+ Demonstrated mathematical and analytical skills

+ Attention to detail required.

+ Must have strong organizational, interpersonal/communication, and time management skills to handle agency contact.

+ Excellent customer service and phone skills.

Qualifications:

+ High School or equivalent knowledge or related experience.

+ 0 - 1 years experience

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at [email protected] .

_We are proud to be an equal opportunity employer._

**Nearest Major Market:** Worcester

**Job Segment:** Call Center Representative, Customer Service Representative, Call Center, Recruiting, Customer Service, Human Resources