• Technical Support Specialist

    Aegis Therapies (Fort Smith, AR)


    At Aegis Therapies, you’ll be part of a team that truly makes a difference in the lives of others. Here, your contributions are as meaningful to us as to those we serve. You don’t have to be a caregiver to want to help improve lives. No matter your skills, you can help fulfill Aegis’ mission to **inspire** change, **impact** lives and **innovate** to drive success.

     

    By joining our corporate team, you’ll work with others who share your passion, and you’ll receive support from a team that appreciates your unique contributions. We offer a comprehensive benefits package, paid time off and the chance to grow your career at a company that values each individual. Apply today.

     

    + Position: Technical Support Specialist

    + Hours: Full Time

    + Location: Fort Smith, AR

    GENERAL PURPOSE

    Works under the direction of supervisor to assist end users in use of company software, networks & computer applications

    ESSENTIAL JOB DUTIES

    + Receive problems from end users via telephone and other electronic communication

    + Responsible for prioritizing, coordination & communication resolution of problems with end users

    + Establish and maintain good customer relationships

    + Analyze & research complex problems

    + Interface with engineers and vendors to resolve common problems

    + Document concerns and problems

    + Analyze trends

    + Implementation of new products

    + Provide team support and development of support level personnel

    QUALIFICATIONS

    + High School Diploma or equivalent

    + Minimum two (2) years experience using PC & Microsoft Software

    + IT phone support or help desk experience, preferred

    + Must be capable of maintaining regular attendance

    KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS

    + Excellent oral & written communication skills

    + Ability to analyze problems effectively

    + Ability to relate professionally & positively to customers

    + Ability to teach and train

    + Must be able to maintain confidentiality regarding patient, employee and company proprietary information

    + Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels

     

    EEO Statement: Aegis Therapies and its Family of Companies is committed to a diverse workforce and is an Equal Opportunity Employer. For detailed information on your rights, Click Here (https://www.mycare.com/PublicFile/65f11946-5238-4db3-8dc8-9668ee3e78d6) OR https://aegistherapies.com/equal-opportunity-employer-provider-of-healthcare-services/ .