"Alerted.org

*Who We Are:* As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do. By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration. To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us. *Work Arrangement: * Hybrid work schedule (4 Days Remote/1 Day Onsite) *What You'll Do: * Responsible for leading and managing Crowley’s intermodal rail operations, including planning, execution, and carrier performance across domestic and cross-border rail networks. This position oversees a team focused on optimizing rail container movements, coordinating drayage, managing rail/carrier relationships, and resolving operational issues. The Manager will focus on delivering customer satisfaction, driving cost-effective service, and ensuring regulatory compliance for rail and intermodal services. *Key Responsibilities: * * * * Lead and manage the*intermodal rail team*including planners, dispatchers, and operations staff. * Partner with internal teams to identify and develop*growth strategies*for rail intermodal services across new and existing business lanes. * Evaluate and improve operational procedures for*drayage coordination, chassis utilization, liner bookings*, and*rail carrier cutoffs*. * Ensure Crowley’s land transportation offering remains competitive by leveraging*rail partnerships, capacity planning*, and*lane optimization*. * *Negotiate rates and service agreements* with Class I railroads, IMCs, and drayage partners. * Foster and maintain strong relationships with*rail carriers, port terminals, and inland ramps*. * Monitor*rail schedules, transit times, and exceptions*, ensuring timely resolution of delays or service disruptions. * Provide leadership in the use of*transportation systems (TMS, visibility platforms)*to track performance and drive accountability. * Develop and report on KPIs for*rail performance, container utilization, chassis efficiency, on-time delivery*, and cost performance. * Ensure compliance with all*FRA, DOT, AAR*, and relevant regulatory agencies' rules and policies for rail transport. * Oversee accurate billing, rate application, and reconciliation of intermodal services. * Collaborate with sales and account management to develop customer-facing solutions and support customer service escalations. * Develop and maintain documentation of intermodal SOPs, including exception handling, cutoff protocols, and terminal requirements. * * *Education & Credentials:*Bachelor’s degree in Transportation, Logistics, Supply Chain, or related field required. Equivalent post-secondary education and experience may substitute for a degree. *Experience:* * 5–7 years of progressive experience in rail intermodal operations, rail network management, or truck-to-rail conversion strategy. * Strong background in carrier negotiation, drayage operations, rail ramp coordination, and transportation cost control. * Experience with Class I railroads, IMCs, and port/terminal operations highly preferred. *Technical Skills:* * Proficiency in Microsoft Office Suite (Excel, Outlook, Word). * Experience with TMS platforms and rail/intermodal visibility systems (e.g.,*LoadIQ, Blue Yonder, C-Site, P44, McLeod*). * Familiarity with*railcar/container matching*, tracking, and optimization software * * *Why Join Crowley? * * * This Manager will lead Crowley’s intermodal rail operations to ensure smooth, cost-effective container movement across domestic and cross-border networks. By managing carrier relationships, coordinating drayage, and resolving issues quickly, they will help deliver reliable service, improve customer satisfaction, and maintain compliance. * * **Job:** **Operations* **Organization:** **Land Transportation US 9100* **Title:** *Manager, Rail/Intermodal Services * **Location:** *FL-JACKSONVILLE* **Requisition ID:** *USA0003ME*