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Job Description

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pharmacy Services- Administration

**Work Type:** Full Time (Total FTE between 0.9 and 1.0)

**Shift:** Shift 1

**Work Schedule:** 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

**Pay Range:** $20.19 - $31.80 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The Financial Coordinator position is responsible for completing benefit investigations and providing financial counseling to assist patients in understanding their benefits and out of pocket costs for Oncology Specialty medications within the Rush Cancer Center Pharmacy. This position applies a collaborative approach in working with pharmacists, physicians, patients, and payers. Position activities and processes include but are not limited to completing prior authorizations for oncology specialty medications, providing insurance-related information (in-network, contractual information), providing an estimate for medications, patient interviews, follow-up calls, payer certification, denial avoidance, processing Financial Assistance applications, and customer satisfaction. He/she provides excellent customer service to patients and their families. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Responsibilities

• Completes prior authorizations for Oncology Specialty medications utilizing all resources available to obtain clinical information in a timely manner that is required to obtain authorization.

• Calculates an estimated patient cost and out of pocket responsibility and answers questions regarding patients’ financial responsibility.

• Accurately documents stages and or issues surrounding the applications that are in process in Epic.

• Administers financial assistance applications in compliance with the department Financial Assistance Program.

• Accurately makes payment arrangements with patients and supplies supportive documentation.

• Accurately accepts and applies payments according to policy and procedures.

• Functions as a liaison for the Finance Department to obtain all required documents needed for billing.

• Performs financial counseling for self-pay population and assists them on programs offered by the medical center. Refers appropriate patient population to public aid consultant.

• Creates and maintains various reports.

• Performs routine patient outreach to assess Oncology Specialty medication needs.

• Manages caseload, serves as resource, sets priorities, and completes assigned tasks.

• Collaboration with the specialty pharmacy team/department to prioritize tasks, ensuring department support needs are met.

• Models ICARE values and actively supports teamwork, customer service and employee engagement. Flexes schedule to meet department needs.

• Facilitates effective, efficient communication and problem solving with internal and external customers. Uses clinical software to document activities, track performance outcomes and produce performance reports.

• Provides training and orientation, creates reference materials and shares expertise with others.

Other Information Required Job Qualifications:

• High school diploma/GED required.

• Basic knowledge of medical terminology.

• Possesses a basic understanding of insurance plans (benefits) and contracts (in/out network).

• Understands basic concepts as they pertain to registration and insurance.

• Proficiency with the Microsoft Office Suite.

• Excellent interpersonal skills with the ability to work effectively on an interdisciplinary team.

• Working knowledge of creating and maintaining spreadsheet-based reports is a requirement.

Preferred Job Qualifications:

• Illinois Pharmacy Technician license.

• Two years of relevant experience in a medical healthcare environment as a Patient Access Coordinator, Biller/Collector, or Financial Counselor strongly preferred. • Bilingual proficiency preferred

**Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics** .

**Position** Financial Coordinator

**Location** US:IL:Chicago

**Req ID** 20685