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Customer Program Manager (2025-095)

Astronics Subsidiary Astronics Advanced Electronic Systems (AES)

Location Kirkland, WA

Description

**Astronics Advanced Electronic Systems** (AES) is seeking a **Customer Program Manager** or **Senior Customer Program Manager** on our **Cabin Electronics / Cabin Power Products Group** to lead and support production programs with our global airline customer base.

This is an on-site hybrid position based in **Kirkland, WA** . The role offers flexibility to work from home part-time, with 2-3 days in the office per week, dependent on project needs.

If you're passionate about making an impact and driving innovation with a forward-thinking company that stays at the forefront of the latest technologies in the aircraft industry—and has been **recognized as one of Washington's Best Places to Work for 16 consecutive years** —please read on!

The Cabin Electronics Product Group is the world’s leading manufacturer of in-seat power systems for the commercial airline industry. The group’s EmPower® product line provides a variety of scalable power solutions for aircraft passenger cabins and flight decks. The system is used by over 280 airlines, In-flight Entertainment (IFE) suppliers, and all major aircraft OEM manufacturers worldwide.

JOB SUMMARY

Lead and support production programs for our global airline customers, in collaboration with one of the world's largest aircraft manufacturers. This role involves building and maintaining relationships with airline customers, providing support post-delivery, and making business decisions that benefit both Astronics and our clients.

DUTIES & RESPONSIBILITIES:

**Customer Management:** Act as the primary point of contact for assigned projects, manage customer expectations, negotiate pricing and delivery, handle customer feedback, and maintain business relationships to secure follow-on business.

+ **Contract Management:** Understand contractual obligations, communicate requirements, monitor project performance, negotiate contract changes, and draft/endorse production or strategic agreements.

+ **Cost/Budget Controls:** Monitor project budgets, develop financial status reports, create budgets for large projects, manage financial issues with customers, and process program changes.

+ **Schedule Control:** Track project performance against schedules, guide internal teams, maintain action lists, create schedules, manage project timelines, and coordinate with customers to avoid schedule risks.

+ **Technical Competence:** Gather and distribute technical data, make proactive decisions to mitigate risks, and balance technical and business considerations for optimal solutions.

+ **Team Leadership:** Coordinate cross-functional teams, maintain project plans, communicate status updates, provide leadership, obtain necessary resources, and mentor junior team members.

+ **New Business:** Support proposal efforts for large projects, assist in new business opportunities, and lead proposals for high-risk/high-reward programs.

+ **Program Scope:** Manage very large production projects or complex programs, oversee multiple projects concurrently, and impact the profitability of the Cabin organization.

MINIMUM QUALIFICATIONS

+ Bachelor’s degree required, preferably in Business or Engineering.

+ 5+ years of experience in project/program management, operations, contracts, or related fields (10+ years desired).

+ 4+ years of multi-discipline team leadership experience (5+ years desired).

+ Experience in the aerospace industry is highly desired.

+ Ability to travel up to 25% of the time.

Experience:

Demonstrates **competency** (typically five (5) to seven (7) years of direct experience) with the above duties and responsibilities for consideration as _Customer Program Manager_ .

Demonstrates **proficiency** (typically eight (8) or more years of direct experience) with the above duties and responsibilities for consideration as **_Senior Customer Program Manager_** .

EMPLOYMENT ELIGIBILITY REQUIREMENTS

+ As a US Department of Defense Contractor, Astronics is bound by International Traffic in Arms Regulations (ITAR). **Must be a US Person under ITAR to be eligible.**

+ An offer of employment is contingent on successfully passing a pre-employment background screen and **drug test including cannabis screening.**

Base Salary Range for Customer Program Manager is $86,430 - $129,645 per year.

Base Salary Range** **Senior** **Customer Program Manager is $111,929 - $167,893 per year.

Several job-related and non-discriminatory factors including but not limited to experience in comparable roles, skill sets, training, education, licensure or certifications, other qualifications, market conditions and business needs influence actual salary offered.

Astronics AES offers a competitive benefits package including:

**Stay Healthy –** Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity

**Save for the Future –** 401K & Employee Stock Purchase Plan

**Find Balance –** Work/life balance culture, Employee Assistance Program, Hybrid work arrangement

**Time for You –** Generous Paid Time Off, starting at 120 hours, plus 12 Paid Holidays

Position Requirements

_As above_

Full-Time/Part-Time Full-Time

About the Organization Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics.

We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision.

EOE Statement All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

This position is currently accepting applications.