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PATIENT FINANCIAL SERVICES WORKER/EMERGENCY APPOINTMENTS HOMELESSNESS

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PATIENT FINANCIAL SERVICES WORKER/EMERGENCY APPOINTMENTS HOMELESSNESS

Salary

$51,630.72 - $69,585.84 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

b9193C-EA

Department

MENTAL HEALTH

Opening Date

09/16/2025

+ Description

+ Benefits

+ Questions

Position/Program Information

PATIENT FINANCIAL SERVICES WORKER/EMERGENCY APPOINTMENTS HOMELESSNESS

TYPE OF RECRUITMENT:

OPEN COMPETITIVE -EMERGENCY

FILING DATES:

September 17, 2025, at 8:00 a.m. (Pacific Time)

This examination will remain open until the needs of the service are met and is subject to close without prior notice.

EXAM NUMBER:

b9193C-EA

The LA County Board of Supervisors recently declared a local state of emergency for homelessness (https://file.lacounty.gov/SDSInter/bos/supdocs/176661.pdf) , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

Department of Mental Health is seeking qualified candidates to fill emergency Patient Financial Services Worker vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Patient Financial Services Worker .

Essential Job Functions

Interviews patients or their relatives and/or representatives to obtain financial and other eligibility data and assists patients in preparing, completing, and processing Medi-Cal and other healthcare program applications.

Collects data and enters patient information into the Los Angeles Eligibility Automated Determination Evaluation and Reporting (LEADER) system, as well as other information systems.

Interprets provisions and requirements of the various governmental healthcare programs to provide a plan that is beneficial to the patient and the department.

Analyzes financial and eligibility data and reviews medical records to establish patient eligibility for a variety of federal, State and County healthcare programs, such as Medi-Cal, Ability-to-Pay Plan, and Outpatient Reduced-Cost Simplified Application; completes the necessary documents within time limits specified by the appropriate governmental agency.

Determines patients' financial ability to reimburse the County for healthcare services; interviews and corresponds with patients, responsible relatives and/or representatives, attorneys, employers, agencies, and insurance companies to obtain, verify, or clarify information, and explains County policies; may secure payments and arrange payment plans.

Reviews and evaluates a wide variety of deeds, life insurance policies, negotiable securities, and miscellaneous assets to determine their value; obtains assignments of insurance benefits and third party liability liens.

Determines whether patients have healthcare coverage and identifies the billable resource(s) for collection.

Identifies problem situations and refers patients to other hospital departments, agencies, or community resources when appropriate.

Review patients' files to pursue the collection of delinquent accounts receivable, as needed; recommend, when appropriate, temporary or permanent suspension of accounts or transfer delinquent accounts to collection services for further follow-up, as needed.

Requirements

SELECTION REQUIREMENTS:

Option I:Completion of 60 semester units* or 90 quarter units* from an accredited college or universityANDone (1) year of experience interviewing the public in connection with applications for financial assistance, credit, insurance, medical or hospital services, social security or workers' compensation.

Option II:Two (2) years of experience as a Patient Resources Worker** interviewing patients or their relatives and/or representatives to determine patients' financial resources to pay for healthcare services.

Option III:One (1) year of experience in the supervision of Patient Resources Workers***.

You MUST meet the above requirement(s) at the time of filingin order to be appointed to fill any vacancies related to this recruitment.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:

Physical Class II – Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENT INFORMATION:

It is important to fill out the job application completely and as directed. The Department of Mental Health encourages all applicants to submit relevant attachments including resumes and required documents in the Attachments section of the application.

* To receive credit for your units, include a copy of your official transcript from an accredited institution within seven (7) business days from the date of filing your application. The official transcript should be in English; if it is in a foreign language, it must be translated and evaluated for equivalency to U.S. standards. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812\_PPG123.pdf (Download PDF reader) and https://file.lacounty.gov/SDSInter/dhr/205105\_PPG\_123\_ACE\_Resource\_Guide.pdf

Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and; therefore, will NOT be accepted and may result in your application being incomplete or rejected.

If you are unable to attach required documents, you must e-mail the documents to [email protected], within seven (7) calendar days of filing online. Please include the exam title and your full name as it appears on your application.

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending a copy to the exam analyst.

**To qualify, applicant must currently hold or have held the Los Angeles County payroll title of Patient Resources Worker for the required period of time.

***In the County of Los Angeles, Patient Resources Worker is defined as identifies patients' financial resources to pay for medical and/or mental health care and services; and assists patients in making assignments for medical benefits and completes standardized billing forms based upon data acquired.

No withhold will be allowed. No Out-of-Class experience will be accepted for this examination.

Additional Information

EXAMINATION CONTENT

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for perma nent appointment.

APPLICATION AND FILING INFORMATION

Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire.Application filing may be suspended at any time without advance notice.

INSTRUCTIONS FOR FILING ONLINE

Applications must be submitted online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.

Apply online by clicking on the green"Apply"button located on the top right corner of the screen.

Plan to submit your online application well in advance before the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on govermmentjobs.com/careers/lacounty.gov you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add [email protected] as well [email protected] and [email protected] to your email address and list of approved senders to prevent email notification from being filtered as span/junk/clutter mail.

You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

IMPORTANT NOTES:

+ Applications may be rejected at any stage of the examination and selection process.

+ FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT.

+ Utilizing VERBIAGE from the Class Specification, Minimum Requirements, and/or Special Requirement Information serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. In doing so, your application will be REJECTED as INCOMPLETE.

SOCIAL SECURITY NUMBER LANGUAGE

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT LIBRARIES

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING USER ID AND PASSWORD

All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

DEPARTMENT CONTACT:

HR Examinations Unit: (213) 972-7034

HR Examinations Unit Email: [email protected]

Analyst Contact Phone: Lola Sacks, (323) 705-4072

Analyst Contact Email: [email protected]

ADA COORDINATOR PHONE: (323) 705-4072

TELETYPE PHONE: (800) 735-2922

CALIFORNIA RELAY SERVICES PHONES: (800) 735-2922

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations for Applicants:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:https://hr.lacounty.gov/accessibility/.

Fair Chance:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.

Veteran’s Credit:

Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.

For more information on veteran’s credit, please visit:https://file.lacounty.gov/SDSInter/dhr/205102\_PPG\_115.pdf

Revised September 2025

For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)

01

The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process.Please be as specific as possible and include all information as requested. Please do not use "see resume and application", for this is not acceptable and credit will not be given.Please note that all information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.

+ YES, I understand the above information and instructions.

02

Which of the following options BEST describes your qualifying experience?

+ Option I: Completion of 60 semester units* or 90 quarter units* from an accredited college or university AND one (1) year of experience interviewing the public in connection with applications for financial assistance, credit, insurance, medical or hospital services, social security or workers' compensation.

+ Option II: Two (2) years of experience as a Patient Resources Worker** interviewing patients or their relatives and/or representatives to determine patients' financial resources to pay for healthcare services.

+ Option III: One (1) year of experience in the supervision of Patient Resources Workers***.

+ I do not have any of the required options.

03

Qualifying underOption Irequires the completion of 60 semester units* or 90 quarter units* earned in an accredited college or university. Please list the required information below.Each response must include the following information:

+ College or University Name:

+ Course Name:

+ Number of units semester or quarter:

*To receive credit for your units, include a copy of your official transcript from an accredited institution within seven (7) business days from the date of filing your application. The official transcript should be in English; if it is in a foreign language, it must be translated and evaluated for equivalency to U.S. standards. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812\_PPG123.pdf (Download PDF reader) (Download PDF reader) and https://file.lacounty.gov/SDSInter/dhr/205105\_PPG\_123\_ACE\_Resource\_Guide.pdf (Download PDF reader) Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and; therefore, will NOT be accepted and may result in your application being incomplete or rejected. If you are unable to attach required documents, you must e-mail the documents to [email protected], within seven (7) calendar days of filing online. Please include the exam title and your full name as it appears on your application. We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending a copy to the exam analyst. If you do not qualify under this option, please write"DOES NOT APPLY."Credit will not be given if required information for evaluation is incomplete.

04

For those qualifying underOption I, please describe in detail your experience interviewing the public in connection with applications for financial assistance, credit, insurance, medical or hospital services, social security or workers' compensation.Each response must include the following information:

+ Employer Name:

+ Payroll title:

+ Beginning and ending dates: FROM (mm/dd/yr)- TO (mm/dd/yr)

+ Number of hours worked per week:

+ Complete description of duties

If you do not have any experience under this option, please write"DOES NOT APPLY."Credit will not be given if required information for evaluation is incomplete.

05

If qualifying underOption II, please describe in detail your experience as a Patient Resources Worker** interviewing patients or their relatives and/or representatives to determine patients' financial resources to pay for healthcare services.Each response must include the following information:

+ Employer Name:

+ Payroll title:

+ Beginning and ending dates: FROM (mm/dd/yr)- TO (mm/dd/yr)

+ Number of hours worked per week:

+ Complete description of duties:

**To qualify, applicant must currently hold or have held the Los Angeles County payroll title of Patient Resources Worker for the required period of time. No withhold will be allowed. No Out-of-Class experience will be accepted for this examination. If you do not have any experience under this option, please write"DOES NOT APPLY."Credit will not be given if required information for evaluation is incomplete.

06

If qualifying underOption III, please describe in detail your experience in the supervision of Patient Resources Workers***.Each response must include the following information:

+ Employer Name:

+ Payroll title:

+ Beginning and ending dates: FROM (mm/dd/yr)- TO (mm/dd/yr)

+ Number of hours worked per week:

+ Complete description of relevant supervision duties:

***In the County of Los Angeles, Patient Resources Worker is defined as identifies patients' financial resources to pay for medical and/or mental health care and services; and assists patients in making assignments for medical benefits and completes standardized billing forms based upon data acquired. If you do not have any experience under this option, please write"DOES NOT APPLY."Credit will not be given if required information for evaluation is incomplete.

07

This position works directly with individuals experiencing homelessness.

+ Yes, I understand and am willing to perform all necessary work duties.

08

Please ensure you have included all attachments in your job application submission, including relevant official transcripts and an updated resume. You may submit additional attachments by emailing [email protected] within seven (7) calendar days of filing.

+ I acknowledge this statement.

09

Are you proficient in American Sign Language (ASL)?

+ YES

+ NO

10

Do you have American Sign Language (ASL) certification? Please attach a legible copy of your certificate to your application at the time of filing. If you are unable to attach your certificate, please email your certificate to [email protected] within seven (7) calendar days from application submission.

+ Yes, I have attached ASL certification to my online application.

+ Yes, I will email ASL certification to [email protected] within seven (7) calendar days.

+ No, I do not have ASL certification.

11

Do you have a County American Sign Language Certification? Please attach a legible copy of your certificate to your application at the time of filing. If you are unable to attach your certificate, please email your certificate to [email protected] within seven (7) calendar days from application submission.

+ Yes, I have attached a County American Sign Language Certification to my online application.

+ Yes, I will email a County American Sign Language Certification to [email protected] within (7) calendar days.

+ No, I do not have a County American Sign Language Certification.

Required Question

Employer

County of Los Angeles

Address

**************

Los Angeles, California, 90010

Website

http://hr.lacounty.gov

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