• Technical Services Engineer

    Zimmer Biomet (Dover, OH)


    At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

     

    As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

     

    What You Can Expect

     

    This role will not be able to provide Sponsorship

     

    This role will be responsible for sustaining operations within the Service Solution organization. This role will help build a high growth customer service/support business in both a site based and field service atmosphere that will achieve Zimmer Biomet's mission to "Alleviate pain and improve the quality of life for people around the world."

     

    How You'll Create Impact

    Principal Duties and Responsibilities:

    + Establish and maintain service transfer process of NPI projects.

    + Assist with formulating procedures, specifications, and standards for installation and service processes.

    + Assist in standardizing Customer Service quality systems; ensuring deployment of strategic projects to schedule.

    + Assist with the strategic quality improvement processes in the Service Business.

    + Determine device configurations for installation prior to customer delivery

    + Support field installation and maintenance process

     

    _This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act._

     

    What Makes You Stand Out

     

    Expected Areas of Competence (i.e., knowledge, skills and abilities)

     

    + Understanding and application of appropriate global medical device regulations, requirements and standards.

    + Ability to work within a team environment and build relationships outside of the department as well as outside the company (product development, customer service, sales/marketing, operations, suppliers, etc.).

    + Ability to participate in projects across all assets of the service organization.

    + Able to communicate both orally and in written form to teams at all levels of the organization.

    + Able to read and interpret design drawings, geometric dimensioning and tolerancing, FMEA’s and product test methods.

    + Understanding of computer based devices/technologies and artificial intelligence (AI)

    + Advanced Analytical Skills; demonstrated ability to troubleshoot and correct complex process/system issues

     

    Your Background

    Education/Experience Requirements

    + A.S. or B.S. in engineering

    + Preferred degree in Electircal Engineering, Manufacturing Engineering or Engineering Processes

    + 0-3 years’ experience in (Electrical, Mechanical, Computer/IT) Engineering or Service Engineering role

    + 2-5 years of experience in electrical or mechanical servicing preferred

    + Experience with Service Management tools (ServiceMax, Salesforce, ServiceNow, SAP) helpful

    + PMP/Lean or Six Sigma certification preferred or willingness to obtain PMP/LSS helpful

     

    Travel Expectations

     

    Up to 25%

     

    EOE/M/F/Vet/Disability