• EDS Service Desk Representative

    Auburn University (Auburn, AL)


    Position Details

    Position Information

    Requisition Number

     

    Stu04762P

     

    Home Org Name

     

    Enterprise & Data Solutions

     

    Division Name

     

    Senior VP, Advancement

    Position Title

    EDS Service Desk Representative

     

    Working Title (if different from Position Title)

    Job Summary

    Advancement at Auburn University is excited to begin the search for an **EDS Service Desk Representative.** This role is to provide a point of contact for end-users to receive support and maintenance within the organization’s computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC and Mac hardware and equipment to ensure optimal performance. The person will also troubleshoot problem areas (in person and remotely by telephone, e-mail, instant message, or another collaboration tool) promptly and accurately and provide end-user assistance where required.

     

    Why should **YOU** consider student employment at Auburn University?

     

    + **Gain valuable work experience!** Student employmentallows you to explore different interests, identify strengths, and make informed decisions about your future career goals.

    + **Build your network!** Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.

    + **Make a difference.** Have the satisfaction of knowingYOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.

    Essential Functions

    + Perform on-site or remote analysis, diagnosis, and resolution of simple and complex computing problems for end-users and recommend and implement corrective solutions.

    + Install, configure, test, maintain, monitor, and troubleshoot end-user client technology and related hardware and software to deliver required service levels.

    + Collaborate with System/Network administrators to ensure efficient operation of the company’s desktop and remote computing environment.

    + Where required, administer and resolve issues with associated end-user technology, networking, or software products.

    + Receive and respond to incoming calls, e-mails, and messages regarding technology problems.

    + Ensure that physical connections are in proper working order.

    + Maintain an inventory of all technology equipment, including but not limited to monitors, keyboards, laptops, tablets, cell phones, televisions, and other equipment.

    + Accurately document all incidents and requests, including technology equipment or component failure, repair, installation, and removal.

    + If necessary, liaise with third-party support and hardware equipment vendors.

    + Ensure AV equipment is in working order for all in-person and remote meetings.

    + Conduct research on technology products in support of procurement and development efforts. Evaluate and recommend products for purchase.

    + Work with other staff members on additional projects and tasks as assigned.

     

    Why Work at Auburn?

     

    + **Life-Changing Impact** : Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.

    + **Culture of Excellence** : We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.

    + **We’re Here for You** : Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.

    + **Sweet Home Alabama** : The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.

    + **A Place for Everyone** : Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

     

    Ready to lead and shape the future of higher education? Apply today! War Eagle!

    Minimum Qualifications

    + Currently enrolled AU student

    Preferred Qualifications

    + Experience providing customer service.

    + Familiarity with a wide variety of technology resources and platforms.

     

    Pay Rate

     

    $15.00-$17.00/hour

     

    Work Hours

     

    7:45 a.m.- 4:45 p.m. based on availability. Occasional after-hours work may be required for event support.

    City position is located in:

    Auburn

    State position is located:

    Alabama

     

    Posting Detail Information

     

    Posting Date

     

    09/18/2025

     

    Closing Date

     

    Equal Opportunity Compliance Statement

     

    It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit theirwebsite (https://auburn.edu/administration/eoc/) to learn more.

     

    Special Instructions to Applicants

     

    Quick Link for Internal Postings

     

    https://www.auemployment.com/postings/56055

     

    Documents Needed to Apply

    Required Documents

    1. Resume

    Optional Documents

    1. Cover Letter