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People Operations Specialist

Job Category: People

Meet Our Team:

This is a fantastic opportunity to join a diverse and growing Human Resources team as a People Operations Specialist. You will be part of our global support team, working to drive a seamless candidate, employee, and alumni experience at all levels of the organization.

Picture Yourself at Pega:

As the connection between Pega employees and the People Function, you will ensure our People have an efficient and positive experience every time they need something from the Global People Operations Team; you will have a huge impact on the day-to-day experiences of our candidates and employees while being part of an engaging Global team.

What You'll Do at Pega:

+ Act as the first point of contact for all People employee queries to provide a prompt and robust employee experience

+ Ticket resolution through the Tier 1 People Operations Workbasket in our Service Management platform, following standard internal process and adhering to established SLAs and KPIs

+ Coordinate and ensure completion of all regional onboarding compliance and work authorization requirements for new hires: (in AMS) Canadian SIN Verification, US I-9, E-Verify, Reverification, etc.

+ Manage all People administration tasks throughout the employee lifecycle such as international transfers, verifications of employment, employee offboarding, etc.

+ Support our On/Offboarding Specialist team in the global preboarding and onboarding activities, including background checks, contract issuance, and applicant tracking system accuracy, while ensuring a seamless and service-oriented experience for new hires and stakeholders

+ Support global audit and compliance requirements including records management compliance

+ Propose creative ideas to continuously improve the candidate and employee experience through Gen AI, automation and self service

+ Create and maintain required standard operating procedures to ensure a full suite of process documentation exists for all global tasks as defined in Global People Operations service catalog

+ Adhere to service level agreements

Who You Are:

+ You are an excellent multitasker who thrives on juggling multiple assignments simultaneously

+ You are an innovative professional who enjoys problem solving independently and embraces GenAI and automation to drive smarter, faster service delivery

+ You are process oriented, able to accurately follow detailed process documentation and interested in continuously improving internal processes

+ You have been in a customer service focused role and have developed strong working relationships among other professionals and senior management

+ You have worked in an HR or similar corporate, fast paced environment and are highly motivated to provide a best-in-class employee experience!

What You've Accomplished:

+ Bachelor’s degree or equivalent business experience

+ 1-3+ years’ experience in HR

+ Strong Microsoft Office skills; particularly Excel

+ HR Reporting/Metrics experience preferred

+ Ability to maintain confidentiality and handle highly sensitive information

+ Outstanding initiative with very good customer service and interpersonal skills

+ Strong attention to details

+ Excellent organizational skills

+ Strong desire to learn about the Human Resources profession

Pega Offers You:

+ A rapidly growing yet well-established business

+ The world’s most innovative organizations as reference-able clients

+ Analyst acclaimed technology leadership in a massive emerging market

\#LI-JP1

Job ID: 22600

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity