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TradeCraft

Position Title: Account Manager

Pay: 13

Reports To: Director of Client Engagement

Salary: $68,000 -$75,000 / year

Other Forms of Compensation:** **Yearly Bonus Opportunity

_Growth. Opportunity. Excellence._

**_Canteen_** sets the national standard for **_excellence_** in automated retail, and **_EVERY_** segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuels our **_growth_** _._ **YOU** bring the enthusiasm, customer service and commitment; we’ll supply the **_opportunity_** and innovation. **TOGETHER** we’ll continue to transform the micro-market, dining, coffee and vending industry.

_Come grow with us. We are Canteen._

Job Summary:

The Program Manager role will uphold Tradecraft's vision to provide strategic initiatives of Tradecraft with an emphasis on driving the growth of the company partnering through the Compass Sales Organization, provide operators with the tools to create a successful coffee program through active engagement, data-driven decisions, hands-on training, and continuous operational support. This position will work in tandem with Business Development and Operations teams to support sales opportunities, implement program goals, facilitate training, and support operations in driving exceptional coffee and tea programs. Working closely with all Program Managers, the goal is to establish a program that reflects industry trends, client engagement, and education, in order to maintain client retention.

Key Responsibilities:

• Engages with and supports new and existing Tradecraft clients

• Works with the local operations teams to support client programs and ensure seamless delivery of Tradecraft products

• Partners with and mentors the CSMs from the local operations teams to elevate their client coffee programs

• Provides clients and operators with data and insights into specialty coffee and tea industry trends

• Utilizes reporting analysis to identify successes, gaps, and opportunities within Tradecraft client programs

• Establishes ongoing relationships with local and national roasters in the Tradecraft portfolio

• Schedules and facilitates ongoing visits and regular meetings with Tradecraft clients, including key stakeholders

• Partners with Account Manager, Program Manager, Educator, and Retail Experience teams across all divisions to execute a cohesive and consistent coffee and tea program

• Consults on equipment, product, bar flow, menu development and space design for Tradecraft clients

• Maintains a regular quality-control visit schedule for all Tradecraft programs

• Provides timely and detailed recaps of all client visits and meetings

• Supports ongoing program development, with insight on the leading trends in the food and beverage industry, utilizing this knowledge to keep the menu offerings unique and in line with both the brand partner standards and industry trends

• Works to resolve Tradecraft client issues quickly and efficiently

• Works with local service management to ensure all equipment maintenance, including emergency repairs and preventative maintenance, is executed at the highest level

• Supports new account openings in-person, ensuring site readiness, providing training support, and identifying/resolving potential issues

• Develops relationships with and supports initiatives for all Tradecraft teams- Marketing, Business Development, Operations, Retail Experience, Training, etc.

Qualifications:

• Ability to travel up to 60%

• The ideal candidate will have in-depth and relevant Specialty Coffee and/or Food and Beverage industry experience

• Business development, account management, and specialty coffee training experience is preferred

Apply to Canteen / Tradecraft today!

_Tradecraft is a part of Canteen. a member of Compass Group USA_

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Tradecraft are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Paid Parental Leave

+ Holiday Time Off (varies by site/state)

+ Personal Leave

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Canteen.pdf) for paid time off benefits information.

Applications are accepted on an ongoing basis.

Tradecraft maintains a drugfree workplace.

Req ID:** **1464502

TradeCraft

Leticia Pinon

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