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RESPONSIBILITIES

Effective Date: 05/25

I. JOB SUMMARY:

• Receives and interviews patients and/or the responsible guarantors to obtain accurate and complete demographics and financials.

• Ensures that the Medical Center has met government and third party payer guidelines required for reimbursement.

• Provides general information and admission information to customers and healthcare providers as requested.

II. TYPICAL PHYSICAL DEMANDS:

A. ESSENTIAL FUNCTIONS:

• Finger dexterity. Seeing. Hearing. Speaking.

B. MANUAL MATERIAL HANDLING:

• Infrequent: Lift floor to waist between 11-20 lbs. Carry between 11-20 lbs. Push and Pull between 21-35 lbs.

• Occasional: N/A

• Frequent: N/A

• Constant: N/A

C. NON-MANUAL MATERIAL HANDLING:

• Infrequent: Stoop/Bend. Twist. Squat. Gripping.

• Occasional: Stand. Walk. Kneel. Crawl. Climb: Stairs/Ladder. Reach: above head.

• Frequent: N/A

• Constant: Sit.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

• May be exposed to communicable diseases in patient care area.

• Subjected to noise, smells and/or vibration within the patient care areas

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION:

• High School diploma or equivalent.

• Ability to perform 7,200 adjusted keystrokes per hour.

B. CERTIFICATION AND LICENSURE:

• No certification and/or licensure requirement.

C. EXPERIENCE:

• One (1) year customer service experience or clerical experience in a healthcare related setting.

• Experience with Windows operating system and software applications, such as Word, Excel, etc. preferred.

• Experience with computer based healthcare applications, EPIC systems preferred.

• Knowledge of requirements for federal, state and private insurance payers preferred.

• Knowledge of medical terminology preferred.

Equal Opportunity Employer/Disability/Vet