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Job Description

We are seeking a dedicated ERP Administrator to oversee the maintenance, configuration, and continuous improvement of the Epicor/Kinetic ERP environment of our client in the manufacturing industry. The ERP Administrator will serve as the in-house subject matter expert, ensuring reliable system performance, collaborating with cross-functional teams to gather requirements, and translating those requirements into effective ERP solutions. This role plays a critical part in supporting our manufacturing operations by providing technical support, developing customizations, monitoring system health, and leading upgrades and migration projects.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

3+ years of experience as an ERP Administrator with a minimum of 2 years of experience with Epicor/Kinetic ERP software is required.

Bachelor’s Degree (IT, Computer Science, Accounting, or equivalent experience) or an equivalent amount of related work experience. System Administration & Maintenance:

Manage user roles and permissions

Coordinate with IT for server/virtual environment updates, patches, and monitoring

Configuration & Customization:

Build and maintain BAQs, BPM scripts, DMT jobs, dashboards, and SSRS reports

Develop integrations (REST API, third-party connectors) and C# customizations as needed

Support & Troubleshooting:

Respond to user issues, troubleshoot errors, and document resolutions in a knowledge base

Provide on-call support for critical production or financial system outages

Upgrades, Patches & Migrations:

Plan, test, and execute ERP service packs, hot-fixes, and version upgrades with minimal downtime

Prior involvement in ERP upgrade or data migration projects (e.g., moving from E9/E10 to Kinetic) is preferred

Training & Documentation:

Create and deliver end-user training materials (guides, tutorials, workshops) for new features or processes

Maintain up-to-date system documentation, process flows, and security matrices

Collaboration & Continuous Improvement:

Partner with operations, finance, and other departments to identify process improvements and ERP optimizations

Participate in CI initiatives to enhance workflows and system usage

Security & Compliance:

Enforce role-based access controls