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Role Overview

_Lead with purpose. Elevate patient care through exceptional food and hospitality service._

**Sodexo** is seeking a **Food Operations Manager 3** to join our team at **SUNY University Hospital at Downstate** in **Brooklyn, NY** . This management role will oversee all aspects of Patient Services, with direct responsibility for patient dining operations and tray line sanitation. The Food Operations Manager will provide leadership to 2 managers and a team of 40 frontline employees, ensuring excellence in patient care support, hospitality, and overall patient experience.

At Sodexo, we are committed to improving the quality of life for those we serve. If you are a service-driven leader who thrives in a hospital environment and is passionate about patient care and hospitality, we invite you to** **apply today** **.

What You'll Do

Key Responsibilities:

+ **Service Oversight:** Lead and manage daily patient support service operations to ensure smooth, efficient, and high-quality service delivery.

+ **Patient Experience:** Partner with nursing and clinical teams to enhance the patient and family experience, ensuring compassionate and responsive service.

+ **Support Services Management:** Oversee inter-departmental needs including production, sanitation, patient services, and retail operations.

+ **Team Leadership:** Directly manage two managers and supervise 40 frontline staff, promoting accountability, collaboration, and engagement.

+ **Coordination:** Serve as a liaison between patients, families, and hospital staff, resolving concerns and ensuring service excellence.

+ **Quality Improvement:** Collaborate with hospital leadership to implement and monitor quality standards that support patient-centered care.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

+ Medical, Dental, Vision Care and Wellness Programs

+ 401(k) Plan with Matching Contributions

+ Paid Time Off and Company Holidays

+ Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

The Ideal Candidate Will Have:

+ 3+ years of healthcare food service management experience.

+ Strong front-of-house operations and patient services expertise.

+ Proven success in leading large, diverse teams in a hospital or healthcare setting.

+ Commitment to enhancing patient satisfaction and hospitality standards.

+ Strong organizational, communication, and leadership skills.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab) .

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degreeor equivalent experience

Minimum Management Experience - 3 years

Minimum Functional Experience - 3 yearswork experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

**Location** _US-NY-BROOKLYN_

**System ID** _983570_

**Category** _Food Service_

**Employment Status** _Full-Time_

_Exempt_

**Posted Range** _$74900 to $113190_

**Company : Segment Desc** _HOSPITALS_

_On-Site_