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GENERAL SUMMARY:

The Manager of Revenue Cycle & Receivables Management – HAP (Health Alliance Plan) is a results-driven leader, responsible for overseeing all aspects of the revenue cycle – from premium collections and reporting to delinquency management and system oversight. You’ll collaborate across departments, safeguard critical revenue processes, and ensure compliance with US Generally Accepted Accounting Principles (US GAAP) and statutory accounting standards.

This is a highly visible leadership role where you’ll guide a talented team, partner with senior leadership, and help shape the financial health of the organization.

DUTIES AND RESPONSIBILITIES:

+ Direct daily activities of the Receivables Department, providing clear leadership, planning, and coordination.

+ Monitor, analyze, and report monthly revenue by line of business in compliance with GAAP. Collaborate across departments to resolve discrepancies.

+ Oversee all payment mechanisms (checks, wire transfers, ACH, Check 21, credit cards, and more), ensuring robust internal controls.

+ Manage upgrades and interfaces for the Oracle Receivables module, including testing, documentation, and training.

+ Deliver monthly receivable analysis, including allowance for uncollectible accounts, and support quarterly/annual statutory filings.

+ Oversee monthly agent commission reporting and payments in partnership with Marketing and Underwriting.

+ Lead the monthly delinquency process, including enrollment continuation or termination decisions.

+ Identify opportunities to streamline and enhance processes through technology and automation.

+ Mentor, develop, and evaluate staff to support growth and performance.

+ Coordinate ERISA reporting and ensure all requirements are met.

+ Perform other related duties as assigned.

Education/Experience:

+ Bachelor’s degree in accounting required .

+ MBA or CPA strongly preferred.

+ 7+ years in accounting/finance required.

+ 5+ years of managerial experience, preferred.

+ 3+ years in the health insurance industry, preferred.

Skills & Abilities:

+ Strong analytical and problem-solving skills .

+ Excellent communication skills — both written and verbal .

+ Ability to build strong relationships across diverse teams and leadership levels .

+ Comfortable with complex financial systems and technology.

Knowledge:

+ Insurance industry billing, enrollment, and collection cycles.

+ Accounting and financial procedures .

+ ERISA reporting requirements.

+ Electronic data processing in an insurance environment.

Additional Information

+ Organization: HAP (Health Alliance Plan)

+ Department: RECEIVABLES

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.