• Lab Customer Service Rep, Full-time

    Trinity Health (Grand Rapids, MI)


    Employment Type:

    Full time

    Shift:

    Day Shift

    Description:

    .Highlights:

    • Depending on the practice 7am – 7pm variable.

    • Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B

    • Mercy Health Physician Partners, our multi-specialty physician network, employs more than 500 physicians and advanced practice professionals in, Muskegon, Holland Grand Rapids and the Lakeshore.

    • We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

     

    Responsible for answering outpatient lab related questions from outpatient nurses, doctors, and patients, and for troubleshooting issues including ordering tests, investigating missing tests, correcting charges, and other testing logistics.

     

    • Faxes laboratory results to the appropriate parties in a timely manner.

    • Contacts facilities including doctor's offices and nursing homes to reconcile specimens sent to the laboratory that lack essential information for processing or are unacceptable for testing.

    • Provides guidance to outpatient phlebotomy staff and nurses at physician offices on 1) the proper method of collecting various outpatient specimens (blood, stool, urine, swabs, etc., and 2) ordering complex laboratory tests.

     

    Our Commitment

     

    Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

    Our Commitment to Diversity and Inclusion

    Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

     

    Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

     

    EOE including disability/veteran