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Provides hardware/software support of computing systems in the following areas: application development/maintenance operating systems computer operations telecommunications field engineering or systems control. Install/modify/monitor basic routine and advanced computer systems and programs. Design new basic routine and advanced computer system and/or programs.

+ Displays great competency in implementation and troubleshooting of Call Flows and Queue Designs using Interactive/CIC Attendant

+ Makes use of the Dev environment by limiting the changes and new development work in the Production environment

+ Displays ability to independently consult with user groups and determine the best course of action for their needs.

+ Delivers pre-development documentation and planning prior to the start of the development cycle

+ Displays great competency in utilization and understanding of system reports regarding overall call volume and system health

+ Displays great competency in management and understanding of system reports regarding overall server health

+ Displays great competency in management and understanding of reports related to contact center users

+ Displays ability to perform basic configuration of BIS – including the addition of new handsets replacement of existing handsets and the re-naming of users

+ Participates in After Hours on-call- Comfortable working with users in a training/mentoring environment as required

+ Ability to lead and mentor Engineers and Associates as they develop their knowledge and skills of the systems

+ In addition to the above job responsibilities, other duties may be assigned. ​

MINIMUM REQUIREMENTS

Education: Bachelor's degree

Experience: 5 years relevant experience. Relevant experience may be considered in lieu of a degree.

Licensure: None required

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

Position Compensation Range: $73,453.00 - $146,905.00 Annual

Benefits

+ Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

+ Paid Time Off, Long-term and Short-term Disability, Retirement Savings

+ Health Saving Plans, and Flexible Spending Accounts

+ Certification and education support

+ Generous Paid Time Off

UVA Health (https://jobs.virginia.edu/why-uva-health) is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-medical-center-6344000) rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s (https://jobs.virginia.edu/uva-childrens) is named by 2023-2024 U.S. News & World Report (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-childrens-hospital-PA6344000) as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.