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Intern - LAN Administrator - Cayce SC

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

Job Summary

+ This position requires the ability to provide expert and creative solutions to user problems to ensure customer satisfaction and productivity

+ Research, resolve, and respond to complex questions received via telephone calls, customer generated tickets or emails, and provide support on electronic services, in accordance with current standards

+ The position provides support for software as described in triage documentation and has proficient knowledge of Windows10, and Office 365

+ The position requires close coordination with all IT infrastructure and support teams

Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs. Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them.

Technical: Has an ability to translate that knowledge into benefits for the customer. Maintains a solid strategy for efficient problem diagnosis. Ability to focus on the real issues involved.

+ Ability to interface with wide variety of clients

+ Handle large volumes of imaging requests

+ Potential for heavy lifting

+ Exercises independent judgment and decision-making in planning, organizing and conducting work assignments

+ May receive instructions and guidance on unusual or complex problems and knows when to get others involved

+ Effectively utilizes the proper resources to develop solutions and devise new approaches to problems encountered in work assignments

Required Knowledge, Skills, Abilities & Experience

+ Must have strong computer knowledge and skills with demonstrated ability to learn and utilize IT software programs

+ Must have strong customer service and problem-solving skills; coursework or experience in PC hardware functionality, desktop imaging, network monitoring tools, Microsoft Office project support preferred

+ Proficient knowledge of Windows 10 and Windows 11, and Office 365

+ Must be able to lift 50 lbs.

+ Must have good verbal and written communication skills; be able to work independently and as a team

Must live within a reasonable commuting distance of the assigned work location and have reliable transportation

Education Requirements

+ Must be currently pursuing a 4-year Bachelor's degree from an accredited college or university in Information Systems, Cyber Security, Computer Science, Computer Engineering, or a related field.

+ Students must have a minimum GPA of 2.5.

+ Students should have an anticipated graduation date of 2027 or later.

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Top 3 Reasons to Work at Dominion Energy

1. Great Work Life Balance

About Dominion Energy

I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter’s day. I am sustainable, reliable and affordable.

I am not just any energy… I am Dominion Energy.

We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry. We're shaping the future of energy in America.

Join us!

Facts:

•17,000 employees

•Headquarters: Richmond, VA

•18 states in the US

•$100 billion of assets

•Nearly $35 million in charitable contributions

•100,000+ volunteer hours recorded in the community

Our Commitment to Net Zero

Dominion Energy is committed to helping address climate change. We have cut emissions sharply as we aim for Net Zero carbon and methane emissions by 2050. Learn more at.

**Nearest Major Market:** Columbia

**Nearest Secondary Market:** South Carolina

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