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Director, Manufacturing Operations

Category: Operations Admin

Position Type: Regular Full-Time

External ID: 16677

Date Posted: Sep 19, 2025

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Overview

POSITION SUMMARY STATEMENT:

The Director, Operations–Winston-Salem will be responsible for Warehouse operations as well as lead key Operations initiatives at the HIM Winston-Salem facility. This role will be expected to develop short- and long-term plans for these areas as well as demonstrate leadership in staff development and creation of strategic operational plans. The role involves developing performance metrics (Safety, Quality, Service, Reliability, Agility, and Cost) to ensure meeting performance targets and driving continuous improvement. This role involves collaborating with other departments to assess processes, operations, and production quality while encouraging a culture and environment of teamwork and a positive, inclusive atmosphere. The Director will report to the VP, Manufacturing.

Qualifications

DETAILED RESPONSIBILITIES/DUTIES:

+ Lead warehouse operations and drive manufacturing activities to meet and/or exceed corporate expectations for quality, productivity and customer service. Develop and implement strategies to support current and future growth needs at all levels and to achieve "Best in Class" performance.

+ Implement key initiatives and strategies including staff optimization and best practices for the development of an agile and flexible organization.

+ Lead and develop a continuous improvement culture applying "Lean Enterprise," Six Sigma, SPC, Continuous Improvement methodologies to eliminate waste and make improvements.

+ Develop programs for setting expectations and standards and to implement continuous improvement and cost savings activities. Deliver new technology/concepts. Manage activities and operations safely to highest quality, lowest costs, with on time delivery.

+ Develop and maintain business continuity plans for manufacturing operations. Develop and make recommendations to take advantage of opportunities for new innovative processes, technology and systems. Work with internal and external entities for effectiveness and resolution.

+ Ensure current manufacturing procedures and policies are in place to ensure proper reliable, predictable and consistent performance.

+ Evaluate capacity, resources and staffing to ensure capabilities exist to produce the required products to supply the market.

+ Build effective organizations for high caliber performance through selection and rewards. Establish high standards and accountability through coaching and mentoring to improve potential.

+ Create and maintain an atmosphere of frequent and effective communication to all levels by ensuring pass down and floor level communication is an embedded practice.

+ Establish, deliver and provide training programs to direct team to assure enhancement of their competencies.

+ Create a positive, inclusive atmosphere for achieving the highest safety and quality standards in the facilities.

+ Liaise with other plant functions, including Engineering, Maintenance, Technical Operations R&D, QA, QC, Finance, Transportation, and Planning in the execution of plant objectives and goals.

+ Fiscal responsibility for establishing and managing operating costs to meet or exceed budget guidelines. Responsibility to participate in setting Annual Operating budget(s) within the facility(s).

+ Ensure compliance with internal and external regulatory entities and corporate and regional policies are followed.

+ Provide effective reporting for accountability to performance goals. Perform and provide accurate data analysis to help drive decisions to present to management to support existing/new initiatives.

+ Provide support to regional operations/marketing/sales departments to ensure that existing/new product needs are met in an expeditious manner.

+ Lead key initiatives to drive improvements within HIMWS Operations.

+ Perform additional duties as assigned.

SUPERVISORY RESPONSIBILITIES:

+ Manage the HIMWS warehouse team and other Operations teams, as assigned.

+ Supervise these roles as they pertain to audits, process improvements and improving efficiencies.

+ Work closely with and collaborate with the Quality, Maintenance and Supply Chain; this position will have an obligation to ensure that these groups operate as a unified team to provide the expected results of the facility and adhere to cGMP's and Herbalife specifications.

REQUIRED QUALIFICATIONS:

_Skills:_

+ Organizational/Motivational leadership skills coupled with strong technical and analytical ability

+ Problem solving abilities for short and long term resolution

+ Strong manufacturing / operational skills with the ability to understand formulations/process/procedures

+ Ability to educate others in Manufacturing Operation methodologies

+ Strong customer service with result driven orientation with follow through on plans/programs

+ Ability to function as an effective team leader and/or member

+ Ability to adapt as the function and organization evolve/change. Leadership skills with the ability to manage and motivate during continuous change

+ Sound judgment with effective technical/operational focus

+ Ability to plan organize and manage across multiple shifts and departments.

+ Result driven orientation including follow through on plans/programs

_Experience:_

+ 12 years of proven experience with manufacturing operations/management in the Dietary, Food, Nutritional or Pharmaceutical industries or operations management

+ 8 years of demonstrated managerial experience; supervising staff and/or directing workflow

+ Proficiency in materials/process/equipment, specifically characterization and its implications on the manufacturing environment

+ Developing/writing/updating procedures

+ Establishing manufacturing systems and organizations

_Education:_

+ Bachelor’s Degree in Engineering, Operations or equivalent field

PREFERRED QUALIFICATIONS:

+ Advanced Engineering degree and/or MBA

+ Demonstrated previous establishment of manufacturing systems and organizations

+ Lean/Six Sigma enterprise experience/practical knowledge

+ Experience in Food/Dietary/Nutritional/Pharmaceutical kindred product industries with working knowledge of cGMP other regulatory environments

\#LI-TK1!

At Herbalife, we value doing what’s right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife’s ongoing success.

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability and an Employee Assistance Program (EAP).

Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email your request to

[email protected]

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