• Telephone Operator

    UPMC (Altoona, PA)


    UPMC Altoona is seeking a reliable and compassionate Telephone Operator to support our Paging & Communications Department. In this essential role, you'll serve as the first point of contact for patients, families, and hospital departments-playing a key part in both routine communications and emergency situations.

     

    This position offers a consistent third-shift schedule: four 10-hour shifts per week, from 9:00 PM to 7:00 AM, with every other weekend required. It's ideal for individuals who thrive in a calm, focused environment and take pride in delivering clear, empathetic communication.

     

    As a Telephone Operator, you'll manage incoming calls, direct inquiries efficiently, and help coordinate emergency responses. You'll be part of a team that values reliability, professionalism, and service that makes a difference behind the scenes.

     

    If you're looking for a meaningful role where your voice truly matters, we'd love to hear from you.

    Responsibilities:

    + Provide service to multiple answering service clients utilizing individualized protocols.

    + Process appropriate emergency code or STAT page.

    + Initiate voice pages when required.

    + Provide Physician on call information to requesting individuals.

    + Use required phrasing at all times when answering telephone calls.

    + Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

    + Determine caller's requirements (extension desired, information requested, etc.) and transfer call.

    + Provide status report on any page in progress to the individual requesting the page.

    + May train new operators.

    + May be required to do system data entry on request.

    + High school graduate or equivalent.

    + 1 year of experience answering and processing calls through automated phone system OR 1 year of customer service experience required.

    + Must be able to work all shifts, 7 days a week, if needed to provide coverage.

    + Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

    Licensure, Certifications, and Clearances:

    + Act 34

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran