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Manager App Systems (GIS & ServiceNow)

Job ID:

250806

Location:

DC - L'Enfant Plaza

Full/Part Time:

Full-Time

Posting Open-Close

09/19/2025

-

10/03/2025

Union

NRP

Regular/Temporary:

Regular

Job Description

Department Marketing Statement:

The Washington Metropolitan Transit Authority (WMATA) is seeking a dynamic and experienced Strategic Technology Leader to spearhead innovation and drive operational efficiency across its Digital Modernization Enterprise Applications portfolio. This high-impact role requires a technically proficient leader with strong communication skills, capable of guiding multiple cross-functional teams through complex and fast-paced development environments.

The successful candidate will oversee both employees and contractors, balancing competing priorities while managing the full lifecycle of application delivery¿from strategic planning and roadmap development to execution and daily operations. As a key liaison with internal stakeholders, the leader will ensure alignment between business needs and technology solutions, acting as a product owner and performance manager.

Candidates will have a strong background in managing enterprise-level Windows-based applications built on the .NET platform, with experience supporting systems hosted both on-premises and in Microsoft Azure. Experience integrating web solutions with Geographic Information Systems (GIS), particularly ESRI products, and familiarity with ServiceNow, is highly desirable.

Join WMATA in shaping the future of transit technology through strategic vision, operational excellence, and innovative digital solutions.

Minimum Qualifications:

Education

+ Bachelor's degree from an accredited college or university in Computer Science, Mathematics, or Business Administration, or related field of study.

+ In leu of degree, a high school diploma or GED and an additional four (4) additional years of progressively responsible experience performing and supervising systems analysis, design and programming work in a mainframe environment including extensive supervisory experience in data processing (e.g., data processing principles, theories and concepts, systems analysis and programming, both batch and on-line in a data base environment, and extensive experience in performing and supervising a multi-project applications systems design and programming activity), and command level languages.

Experience

+ Five (5) years of progressively responsible experience performing and supervising systems analysis, design and programming work in a mainframe environment including extensive supervisory experience in data processing (e.g., data processing principles, theories and concepts, systems analysis and programming, both batch and on-line in a data base environment, and extensive experience in performing and supervising a multi-project applications systems design and programming activity), and command level languages.

+ Must include extensive development experience using HTML, CSS, PHP, NET, or JavaScript.

Certification/Licensure

+ Enterprise Resource Planning systems certification

+ Learning Management Systems certification

+ Customer Relationship Management Systems certification.

Preferred

+ N/A

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary:

The Manager Application Systems directs, develops and maintains the computer applications in Digital Modernization and throughout the Authority. The position is the subject matter expert and administers the work of systems analysis and programming of new applications and the maintenance and modification of existing applications for all offices of the Authority. Responsibilities include budget/fiscal management, establishing standards, procedures, and controls for database management systems. The incumbent reviews major development efforts and problems regularly, with the Director, Operations Technology, through reports and conferences, and on-going activities. This position leads, selects, assigns, trains, and evaluates staff and technical work performance. The Manager Application Systems coordinates with other Digital Modernization branches and with users. The position stays up to date on regulatory compliance.

Essential Functions

+ Directs the development and maintenance of applications systems and programs provided to user offices by Digital Modernization. Analyzes and evaluates the requirements and feasibility of new systems or major system modifications upon approval by the Director, Information Systems and Technology.

+ Estimates scheduling, delivery, and other resources to establish work plans. Schedules, sets, and adjusts priorities, and determines tasks, in consultation with subordinate supervisors and assigned staff; and provides initial technical guidance and instruction as required, particularly on major new systems development projects.

+ Manages the design, installation, customization, maintenance and troubleshooting of the Authority¿s databases, and coordinates with other Authority offices and with vendors to effectively accomplish assignments.

+ Reviews new data resource requirements to determine if existing data is available and establishes procedures for accessing and utilizing such data; ensures that new data files are structured in accordance with database management systems.

+ Directs and manages a comprehensive capacity monitoring, improvement, and projection program to assess current database utilization levels, actual vs planned, use of installed capacity and identification of bottlenecks and problems. Prepares periodic and special reports as required.

+ Directs, develops, and implements comprehensive database solutions within available resources and/or justifies and leads the procurement and/or implementation of solutions requiring additional resources.

+ Reviews application systems projects and problems through daily reports and discussions with supervisors and users. Initiates actions such as requests to modify systems or data base software, change priority status, and/or assigns additional resources to resolve problems and to expedite progress.

+ Coordinates applications systems development and maintenance activities with other Digital Modernization branches and with user offices. Collaborates with other Digital Modernization management in planning for and evaluating systems development needs and plans, including the hardware and software required.

+ Organizes work of the unit and establishes assignments. Recommends selection of staff, determines training needs, develops training programs, and evaluates work performance. Counsels and reprimands employees when required, maintains appropriate informal records to track performance, and recommends disciplinary action, including termination when warranted.

+ Establishes and ensures maintenance of appropriate project management and system development and maintenance tools and techniques.

+ Attends meetings and provides technical advice; confers frequently with user personnel on system plans and problems; makes presentations on proposed systems projects to top management officials.

+ Develops and implements plans and procedures to ensure the most effective development and maintenance of systems, with an emphasis on selecting and/or applying the proper tools to minimize application backlogs and maximize use of resources.

+ Prepares periodic and special reports regarding progress and problems, accomplishments, and issues which must be addressed.

+ Responsible and accountable for developing and submitting a realistic and reasonable project budget and for issuing appropriate progress reports as required to record the project's advancements or delays. This report shall include a register of completed tasks, all payments issued and any problems causing delays, redirection of focus or that impacts project delivery timeline or strategy. A progress report will be provided to the Office of Management & Budget as well as the program's front office (Senior Leadership Team member).

+ Responsible for cost allocation to appropriate projects and for the timely and accurate review and approval of applicable invoices.

+ Develops written standard operating procedures, policies to ensure consistent application of processes, including procedures for converging multiple systems and devices.

+ Develops comprehensive written business cases, use cases, and recommendations to management for optimizing network resources and avoiding conflicts in network processes. Includes presenting information on long-term technology, and architectural roadmaps for improving and maintaining a highly integrated and efficient infrastructure.

+ Maintains and shares with team members functional knowledge of the latest infrastructure integration trends, concepts, practices, and procedures to advance technology infrastructure.

+ Leads technical teams and facilitates interaction among team members and vendors to achieve business and technology goals.

+ Promotes a community of practice in excellence to improve customer and employee experiences. Ensures diversity, inclusion, equity, and accessibility for all individuals.

Other Functions

+ Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

+ **The** **functions** **listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.**

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

+ Skills and/or behavioral assessment

+ Personal interview

+ Verification of education and experience (including certifications and licenses)

+ Criminal Background Check (a criminal conviction is not an automatic bar to employment)

+ Medical examination including a drug and alcohol screening (for safety sensitive positions)

+ Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.