• Customer Service Engineer

    TISTA Science and Technology (Austin, TX)


    Overview

     

    Are you a Customer Service Engineer person that would like to be part of delivering initiatives for digitization, automation, modernization, infrastructure, security, and interoperability of systems and processes to provide Veterans and their families the most efficient and timely service and benefits resulting in a positive impact for millions of people? If so, we may have an opportunity for you!

     

    TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

    Responsibilities

    + Using communications tools, such as email, text messaging and voice calls to disseminate information to specific contacts.

    + Ability to discern informational messages versus alert/issue messages.

    + Following published procedures when an issue is reported via the software tools.

    + Perform data entry/capture functions, such as scanning documents and storing the electronic files into the appropriate network folders, proper handling data center visitor forms, etc.

    + Detail oriented to ensure clear communication of issue to point of contact.

    + Updating relevant files with accurate information, including action, direction and status.

    + Track issues reported concerning initial contact, direction provided and next steps.

    + Reporting all potential problems with processes, schedules, software tools and alerts, which could have an impact to operations.

    + Excellent written and oral communication skills.

    + Excellent organizational and tracking skills.

    Qualifications

    + Experience using Microsoft Office products - Outlook, Word, Excel, PowerPoint, Skype, etc.

    + Primarily a sedentary position, sitting at a desk, watching monitors/screens for alerts and then following process/procedures when alerts occur.

    + Occasionally must be able to lift and/or move objects 10-50 lbs.

    + Specific vision abilities required – close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust/focus.

    + Experience using monitoring tools, such as:

    + SolarWinds.

    + Nlyte Energy Optimizer (NEO).

    Education:

    + Bachelor's Degree

    + 8 years of additional relevant experience may be substituted for education.

    Clearance :

    + The ability to pass a Tier 2/Modest Background Investigation

    Location:

    + Department of Veteran's Affairs (100% On-site)

    + Wednesday - Saturday (1:30 PM - 12:00 AM CST)

    + Austin Information Technology Center (AITC)

    + 1615 Woodward Street,

    + Austin, TX 78741