• Business Analyst (E-Commerce)

    Insight Global (Santa Monica, CA)


    Job Description

    The Business Analyst elicits requirements and supports the planning, design, and delivery of business systems and digital solutions that power our online sales and setup and maintenance operations. This role also gathers and analyzes data to shape e-commerce initiatives across web and mobile storefronts, integrations (ERP/OMS/WMS/PIM/CRM), and customer experience touchpoints. The analyst applies strong communication, analytical, and problem solving skills to translate business needs into clear user stories and specifications, guide delivery teams, and maximize ROI from e-commerce technology investments.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Qualified candidates will have a Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related field (or equivalent experience), plus:

    • 5+ years of experience as a Business Analyst or Business Systems Analyst supporting e-commerce, retail, or direct to consumer initiatives.

    • Experience facilitating cross functional workshops and communicating with both technical and non technical stakeholders.

    • Critical thinking and root cause analysis: ability to diagnose issues, summarize findings, and propose action plans within scope.

    • Ability to manage multiple priorities and timelines in Agile environments; experience with Jira/Confluence or similar tools.

    • Self-directed; requires limited oversight; strong written and verbal communication skills.