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Description

SAIC is seeking a **Desktop Support** in **Anchorage, AK on Elmendorf, AFB** to support the **US Army Corps of Engineers Revolutionary IT Services (USACE RITS)** to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.

NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.

NOTE: This position can support between $50k - $56k (depending upon experience and skill level)

JOB DESCRIPTION:

+ Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages

+ Install and test personal computers, printers, and other peripherals

+ Configure operating system, load shrink-wrap programs and other application software programs

+ Troubleshoot printer, computer, and peripheral incidents

+ Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software

+ Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

+ Associates and three (3) year or more of related experience; two (2) additional years of experience accepted in lieu of degree

+ Experience in Tier II helpdesk environment

+ Experience installing and configuring Windows 10 and MS Office 365 applications

+ Experience using ServiceNow or a similar ticketing system

+ Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required

+ Must be willing to travel when necessary

+ Must have a valid driver’s license and willing to travel to other locations within 2 hour radius during work hours

REQUIRED CERTIFICATIONS:

+ Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)

REQUIRED CLEARANCE:

+ Interim Secret Clearance required prior to start; SAIC will help to obtain

+ Must be a current US Citizen

REQNUMBER: 2509915

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability