• Voice Engineer

    Hospice of the Valley (Phoenix, AZ)


    _Join Arizona’s largest, most prominent not-for-profit hospice, serving the valley since 1977._

     

    Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility, and the privilege of doing meaningful, rewarding work.

    Benefits:

    + Supportive work environment with a culture of caring for patients and one another.

    + Competitive wages and excellent benefit program.

    + Generous Paid Time Off.

    + Flexible schedules for work/life balance.

    Position Overview

    The Voice Engineer will be responsible for designing, implementing, and maintaining HOV’s enterprise voice infrastructure. This role ensures reliable, secure, and scalable communication systems that support both clinical and administrative operations.

    Key Responsibilities

    + Architect and manage VoIP systems, PBX, SIP trunks, and unified communications platforms (e.g., Avaya, Ring Central, Microsoft Teams).

    + Configure call routing, dial plans, voicemail, and endpoint integrations.

    + Monitor system performance, troubleshoot issues, and implement proactive solutions to ensure high availability and quality of service.

    + Collaborate with IT and business units to assess needs and deliver tailored voice solutions.

    + Lead voice infrastructure projects including upgrades, migrations, and vendor coordination.

    + Maintain documentation for configurations and procedures.

    + Ensure HIPAA compliance and security standards for voice systems.

    + Provide Tier 3 support and mentor less experienced colleagues, ensuring consistent knowledge transfer and skills development across the team.

    + Integrate voice systems with enterprise applications such as EHR platforms, paging systems, contact center tools, and mobile apps to streamline workflows and enhance user experience.

    Required Qualifications

    + Bachelor’s degree in IT, Telecommunications, or related field (or equivalent experience).

    + Minimum 5 years of enterprise voice engineering experience.

    + Proficiency in VoIP protocols, SIP, QoS, and network fundamentals.

    + Experience with Avaya IP Office, Ring Central EX, Ring Central CX , or Microsoft Teams Voice.

    + Strong communication and documentation skills.

    Preferred Qualifications

    + Certifications: CCNA Collaboration, Avaya Certified Specialist, Microsoft Teams Voice Engineer.

    + Experience with call center technologies and reporting tools.

    + Knowledge of emergency paging and communication systems.

     

    Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V