• Dispatcher

    Same Day Water Heaters (Dallas, TX)


    Join a fast-growing team where customer service, teamwork, and fun come first!

     

    We’re expanding our Dallas team and looking for a Dispatcher to help coordinate service installations and provide top-tier support to customers and field teams. You'll serve as a key point of contact between our call center, customers, and technicians, while helping keep schedules tight, communication clear, and service seamless.

     

    • What You’ll Do

    + Receive and dispatch service installation orders

    + Coordinate with field teams, technicians, and subcontractors

    + Resolve customer inquiries and escalated issues

    + Schedule and prioritize jobs based on urgency, skills, and location

    + Maintain accurate logs, records, and communications

    + Support smooth operations and handle multiple tasks efficiently

    • What We’re Looking For

    + Excellent communicator (oral and written)

    + Strong multitasking and time management skills

    + Calm under pressure with sound decision-making abilities

    + Proficient in basic computer use and data entry

    + High School diploma or equivalent

    + Open availability (Mon–Fri, 6 AM–9 PM & rotating Sat, 8 AM–5 PM)

    + Willingness to work overtime as needed

    Requirements

    + Excellent communication and interpersonal skills

    + Experience with basic computer skills and data entry

    + Proficient communication skills (oral and written)

    + Outstanding organizational and multi-tasking abilities

    + Sound judgment and critical thinking

    + Ability to work well under pressure

    + High School diploma or equivalent

    + Candidates must have open availability to work shifts scheduled between 6:00 AM and 8:00 PM, Monday through Friday, as well as 8:00 AM to 5:00 PM on rotating Saturdays. Flexibility to cover varying shift times is essential to meet operational needs.

    + Ability to work overtime as needed

    Benefits

    • Why Join Us?

    + Bi-weekly pay + overtime opportunities

    + Paid Time Off (PTO)

    + Advancement opportunities

    + Casual dress & comfortable office environment

    + Discretionary bonuses & incentives

    + COVID-safe workplace with protective measures

    + We’re a small, tight-knit company that believes in working hard and making it fun. If you’re flexible, reliable, and thrive in a fast-paced environment, we’d love to hear from you!